Windows 10 Cumulative Update KB4103721 Version 1803

Anonymous
2018-05-08T20:10:41+00:00

This update has some serious issues, specifically. Do NOT install this update after updating to Windows 10 version 1803. It will prevent your computer from booting up. I am stuck on the spinning circle for a long time. I have to use a Windows 10 USB to boot into the Troubleshooting and use Command Prompt to boot into safe mode. Please fix this update!

UPDATE: I have a tutorial on how to fix that:

https://www.youtube.com/watch?v=7Qiy4yxYHXc

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-05-11T20:33:05+00:00

I discovered that if you installed a program from Iobit (like Driver Booster, for example) it creates a service called "LiveUpdate" with full name, as I remember, "LiveUpdateSvc".

Even if you remove the program the service will remain and this cause the KB4103721 update to fail to boot Windows after the update.

Uninstall all Iobit programs and remove the service from the administrator command prompt typing "sc delete LiveUpdateSvc" (check it is the correct service name) and then you will be updating Windows without any problem.

I experienced this issue on two computers and this has been the solution.

Was this answer helpful?

70+ people found this answer helpful.
0 comments

331 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-05-11T09:05:10+00:00

    Just to recap:

    If the turning off of all services (excluding MS ones) doesn't work (it didn't for me at first), boot into safe mode and delete the "software distribution" folder inside the Windows directory

    Then boot normally again, let it redownload and reinstall the KB4103721 ptach, turn off all the non-Microsoft services in msconfig (use the disable all button after you hide the MS ones) then reboot.

    I think what's critical is to clean out the folder. It was in my case. Hope this helps someone else.

    That worked for me as well. Not sure if it was deleting the folder or deactivating the services or the combination of both, but it went very smoothly (and fast) this time.

    Thanks.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-05-11T08:57:04+00:00

    yes, I have the same problem

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-11T08:11:11+00:00

    My PC has the same trouble right after KB4103721.

    Windows10 Pro 64 / 8GB RAM

    System Disk : SEAGATE SSHD ST500LM000

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-05-11T07:37:15+00:00

    Totally forgot to include it but both laptops are Acer Aspire series. Maybe those are having problems with the update?

    Was this answer helpful?

    0 comments