Windows 10 Cumulative Update KB4103721 Version 1803

Anonymous
2018-05-08T20:10:41+00:00

This update has some serious issues, specifically. Do NOT install this update after updating to Windows 10 version 1803. It will prevent your computer from booting up. I am stuck on the spinning circle for a long time. I have to use a Windows 10 USB to boot into the Troubleshooting and use Command Prompt to boot into safe mode. Please fix this update!

UPDATE: I have a tutorial on how to fix that:

https://www.youtube.com/watch?v=7Qiy4yxYHXc

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-05-11T20:33:05+00:00

I discovered that if you installed a program from Iobit (like Driver Booster, for example) it creates a service called "LiveUpdate" with full name, as I remember, "LiveUpdateSvc".

Even if you remove the program the service will remain and this cause the KB4103721 update to fail to boot Windows after the update.

Uninstall all Iobit programs and remove the service from the administrator command prompt typing "sc delete LiveUpdateSvc" (check it is the correct service name) and then you will be updating Windows without any problem.

I experienced this issue on two computers and this has been the solution.

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  1. Anonymous
    2018-05-09T02:38:48+00:00

    I have the same problem after install a restart was required. On restart the system is locked into a continuous start loop.  This needs a fix !

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  2. Anonymous
    2018-05-09T07:37:31+00:00

    Hello Microsoft,

    The last cumulative update KB4103721 is a one big bug. Two my computers prevented after this update from booting up (stuck in black screen). One PC is a NUC6i5SYH wit Windows 10 Pro 64 bit ver 1803 and the second one is Toshiba Portege R835-P70 laptop with Windows 10 Home 64 bit ver 1803. You should pull back imidiatelly this update.

    Leon

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  3. Anonymous
    2018-05-09T03:20:17+00:00

    I have the same problem on two PCs! --->an HP HPE 190t Desktop W10 Pro, version 1803, 64-bit and an HP Envy dv7 Notebook/Laptop W10 Pro, version 1803, 64-bit. I had trouble installing version 1803 on the Laptop- had to go back to reinstall version 1709 to do an eventual successful update to version 1803, which finally worked. But updates KB4103721 along with KB890830 put both PCs into a permanent black screen reboot loop with the circling white dots!

    Using the F11 key while rebooting the Laptop 3 times allowed me to get into the sub-menu to restore the Laptop back to the previous W10 version 1709, and then delay automatically installing updates on it until June 12, 2018. But, no luck in using the same process to revert the Desktop back to version 1709. In the meantime, the Desktop shows nothing but infinitely circling white dots upon rebooting. I may have to PAY a professional IT/IS person to fix this problem. Thanks for the screw up MS!

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  4. Anonymous
    2018-05-09T02:25:41+00:00

    Help my computer and laptop have the same problem! How to stop the download this is 3 time ! I lost the laptop in a loop . Help, help! how to stop this file in progress! I

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