Black or White bars at top or bottom of screen

Anonymous
2018-06-18T23:22:01+00:00

Hi all, 

I am technician at an IT company and we are pulling out our hair over an issue with one of our clients using Google Calendar.

They are 2 users, both using different computers, both running the latest version of Windows 10 and Chrome.

The symptoms happen at different times on both machines. The symptoms can vary but are generally a form of bar on the top or bottom of the browser. They have to restart the computer for the issue to disappear. They can work around it by reducing the screen size from full screen, to something slightly smaller.

We have tried Firefox, Edge and Chrome Canary with same symptoms, updating all drivers, BIOS, re installation of the OS and still issues are occurring. We originally thought the issues were graphics related, but they seem to only be happening when in Google Calendar. Seems like an OS bug? 

We have also turns hardware acceleration off in the browsers.

I have included some screenshots as well. The black bars at the top began in Firefox on Google Calendar and have penetrated other windows that have been placed on top (Acrobat in this example). 

We are using an Intel NUC and a Laptop.

Any advise would be most appreciated.

Regards, Sam

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-03-26T15:04:26+00:00

Hello everyone,

You can use the shortcut CONTROL + SHIFT + WIN + B to reset the graphics adapter on affected machines. This will get rid of the white/black bars without navigating through menus. 

All the fixes I've seen (Intel graphics panel, reboot computer, change resolution, etc) just reset the graphics driver anyway. For example, when you change the resolution on a computer, the monitor(s) shuts off for a moment and then comes back up. This is because the graphics adapter reset.

I don't have a permanent fix unfortunately, but this is a quick band-aid fix that takes less than a second when you see this problem occurring. I've observed this problem over the last ~6 months and am disappointed that some of my organization's fully updated computers (Windows 10 1809 with all updates as of March 26th, 2019) still display this problem. 

Thanks.

Was this answer helpful?

300+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2021-11-30T00:53:12+00:00

Solved! After a few years of just accepting this problem, a tech guy at Best Buy found the answer. He worked on it for an hour or so and voila! In google chrome (chrome://extensions), he eliminated the extension on stock tracker program and the bar is now GONE! I had the same problem on my other computer so I made that change and it's gone! Hopefully, that or something similar will work for everyone else who has suffered with this problem. Good luck!

Was this answer helpful?

8 people found this answer helpful.
0 comments

113 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-01-28T17:30:38+00:00

    Win+Ctrl+Shift+B - works indeed and is very simple.

    But it doesn't solve the problem. I don't understand why Windows can not fix it. Better change to Apple?!?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-02-06T05:39:28+00:00

    I am having this issue in our office also ...

    It seems that any change to the display settings seems to resolve the issue.

    I accept Microsoft have noted this as an issue ...

    I also noticed that a large number of users are having the issues when connected to docks (Not all, I am aware of this)

    Has everyone updated Firmware of their Computers, Docks, Monitors etc.

    Installed the specified drivers for their monitors or even attempted to update the video adapter firmware.

    I am currently going through this process ....  I have also noted that a few users seem to have a large number of apps and tabs open when this issue occurs ... perhaps a memory issue of sorts or even GPU..

    Will be interesting to see what the solution is..

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-02-06T06:01:54+00:00

    Yeah so this started for one of our users 2 years ago.  It's started spreading to more users in the last few weeks and we have now had it reported by about 5 users (out of maybe 500 users).  This is going to be another MS issue that never gets attention by the devs unless more users start reporting it I would say.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments