Black or White bars at top or bottom of screen

Anonymous
2018-06-18T23:22:01+00:00

Hi all, 

I am technician at an IT company and we are pulling out our hair over an issue with one of our clients using Google Calendar.

They are 2 users, both using different computers, both running the latest version of Windows 10 and Chrome.

The symptoms happen at different times on both machines. The symptoms can vary but are generally a form of bar on the top or bottom of the browser. They have to restart the computer for the issue to disappear. They can work around it by reducing the screen size from full screen, to something slightly smaller.

We have tried Firefox, Edge and Chrome Canary with same symptoms, updating all drivers, BIOS, re installation of the OS and still issues are occurring. We originally thought the issues were graphics related, but they seem to only be happening when in Google Calendar. Seems like an OS bug? 

We have also turns hardware acceleration off in the browsers.

I have included some screenshots as well. The black bars at the top began in Firefox on Google Calendar and have penetrated other windows that have been placed on top (Acrobat in this example). 

We are using an Intel NUC and a Laptop.

Any advise would be most appreciated.

Regards, Sam

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2019-03-26T15:04:26+00:00

Hello everyone,

You can use the shortcut CONTROL + SHIFT + WIN + B to reset the graphics adapter on affected machines. This will get rid of the white/black bars without navigating through menus. 

All the fixes I've seen (Intel graphics panel, reboot computer, change resolution, etc) just reset the graphics driver anyway. For example, when you change the resolution on a computer, the monitor(s) shuts off for a moment and then comes back up. This is because the graphics adapter reset.

I don't have a permanent fix unfortunately, but this is a quick band-aid fix that takes less than a second when you see this problem occurring. I've observed this problem over the last ~6 months and am disappointed that some of my organization's fully updated computers (Windows 10 1809 with all updates as of March 26th, 2019) still display this problem. 

Thanks.

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Anonymous
2021-11-30T00:53:12+00:00

Solved! After a few years of just accepting this problem, a tech guy at Best Buy found the answer. He worked on it for an hour or so and voila! In google chrome (chrome://extensions), he eliminated the extension on stock tracker program and the bar is now GONE! I had the same problem on my other computer so I made that change and it's gone! Hopefully, that or something similar will work for everyone else who has suffered with this problem. Good luck!

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  1. Anonymous
    2019-09-06T10:29:09+00:00

    No fix since 2018? Nice work Microsoft.

    I have a user experiencing the same issue. Set the gpu to override app settings and see if that helps. Will report back if it works.

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  2. Anonymous
    2019-09-09T06:11:16+00:00

    Any fix yet

    None I'm afraid. Still an intermittent niggling issue.

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  3. Anonymous
    2019-09-22T12:49:07+00:00

    I think we should consolidate our efforts..have now seen about 3 different thread with the same result. Microsoft responding poorly to this issue.

    Only thing I know for sure is that it's not an Intel driver issue since my issue started with the original MS video driver on an ASRock Deskmini Intel H310. I was hoping that installing the latest Intel video driver would help sort this out but it didn't. Also the trick with the scaling button did nothing since that button is no longer present in the latest version of the Intel drivers.

    Check out this thread:

    https://social.technet.microsoft.com/Forums/en-US/c12ec1de-7f92-49b3-8399-cc322ba0e221/white-bar-on-top-of-windows-explorer-and-browser-apps-on-windows-10?forum=win10itprogeneral

    The only thing we can take away it that it looks like Microsoft has accepted this as a bug but with no ETA for a fix :(

    Unbelievable..

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