Black or White bars at top or bottom of screen

Anonymous

Hi all,

I am technician at an IT company and we are pulling out our hair over an issue with one of our clients using Google Calendar.

They are 2 users, both using different computers, both running the latest version of Windows 10 and Chrome.

The symptoms happen at different times on both machines. The symptoms can vary but are generally a form of bar on the top or bottom of the browser. They have to restart the computer for the issue to disappear. They can work around it by reducing the screen size from full screen, to something slightly smaller.

We have tried Firefox, Edge and Chrome Canary with same symptoms, updating all drivers, BIOS, re installation of the OS and still issues are occurring. We originally thought the issues were graphics related, but they seem to only be happening when in Google Calendar. Seems like an OS bug?

We have also turns hardware acceleration off in the browsers.

I have included some screenshots as well. The black bars at the top began in Firefox on Google Calendar and have penetrated other windows that have been placed on top (Acrobat in this example).

We are using an Intel NUC and a Laptop.

Any advise would be most appreciated.

Regards, Sam

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hello everyone,

You can use the shortcut CONTROL + SHIFT + WIN + B to reset the graphics adapter on affected machines. This will get rid of the white/black bars without navigating through menus.

All the fixes I've seen (Intel graphics panel, reboot computer, change resolution, etc) just reset the graphics driver anyway. For example, when you change the resolution on a computer, the monitor(s) shuts off for a moment and then comes back up. This is because the graphics adapter reset.

I don't have a permanent fix unfortunately, but this is a quick band-aid fix that takes less than a second when you see this problem occurring. I've observed this problem over the last ~6 months and am disappointed that some of my organization's fully updated computers (Windows 10 1809 with all updates as of March 26th, 2019) still display this problem.

Thanks.

0 comments

Answer accepted by question author

Anonymous

Solved! After a few years of just accepting this problem, a tech guy at Best Buy found the answer. He worked on it for an hour or so and voila! In google chrome (chrome://extensions), he eliminated the extension on stock tracker program and the bar is now GONE! I had the same problem on my other computer so I made that change and it's gone! Hopefully, that or something similar will work for everyone else who has suffered with this problem. Good luck!

0 comments

113 additional answers

Anonymous

2020-02-07T14:51:22+00:00

Same problem here.

Lenovo 710s i5 7400 with Intel UHD = 3 monitor ( All VGA ) - Problem for 6 month+

Lenovo 720s i5 8400 with Intel UHD = 2 monitor ( VGA main + DVI ) - Problem for a month

Custom build Intel i3 4130 with Intel UHD = 2 monitor - ( VGA main + HDMI ) - Problem for over a year

Custom build Ryzen 2400G with onboard Vega 11 = 2 monitor - ( VGA main ( Landscape ) + DVI ( portrait)) - Problem for over a year

4 different clients with different software. All Windows 10 PRO French on latest build

White bar with Explorer / Acrobat / Chrome and Outlook 2016 and 365.

Win+Ctrl+Shift+B to fix

Come on Windows ...
Was this answer helpful?

4 people found this answer helpful.

0 comments No comments
Anonymous

2019-12-12T02:47:21+00:00

That literally works. All I did was make displays uneven > Apply > Go back and make it even > Apply again. That black bar instantly goes away. It seems to occur every time I do fresh windows install or reconnect monitors. That helped a lot! Thank you!
Was this answer helpful?

4 people found this answer helpful.

0 comments No comments
Anonymous

2019-01-23T13:46:50+00:00

I have the exact same issue with a Lenovo laptop with a nvidia graphics card and a external monitor hooked up. The laptop screen never gets the bar but the external monitor does.
Was this answer helpful?

4 people found this answer helpful.

0 comments No comments