Windows 10: Update 1803 failed - leaves laptop machine unusable

Anonymous
2018-05-05T19:31:55+00:00

Hi,

Spent all day yesterday trying to recover from a failed update on a 64bit Lenovo laptop that was completely up to date before starting the upgrade to 1803 a couple of days ago. I left the upgrade working overnight. Here's the screen after I enter my login, password and wait some time for the system to load..

No icons from my applications, no wireless, cannot even access the 'Start' menu or Search! I have looked through many websites and pages but no-one else seems to have had this issue....

I started exploring my laptop... The only way I could get the laptop to reboot was to use 'Ctrl-Alt-Del' to bring up the Task Menu, then there is a 'Restart' button bottom right. No Windows services were running.

Upon restarting, I cannot access the recovery menu... nothing worked... tried all function buttons, Shift key and Windows key combinations etc. Can't recall exactly how I did it now - but trying to recover, I get to:- 

then: 

Tried them all but no change in the final outcome.... and keep coming back to: 

None of the options work to install the windows update.

Thinking I might be able to get the wifi working to continue the update download, I use Task Manager to start lots of services, not really knowing what I am doing.. but I get the wifi icon in the task bar, but cannot find a way to see the accessible wifi networks or log onto them... After working all day on this, I leave the machine running overnight as I appear to have triggered an update - at least the message read's Getting my machine ready! In the morning, I see: 

Click 'OK' and back where I started.

So more research... already a couple of unproductive days invested.... and came across a website and started to read .. and read...

Used Powershell to access diskpart and came up with this: 

I did find that my files are located in Drive E:/[user]/my documents and that the version of Windows installed is 10.0.17134.1

Accessing c: (Volume 1) there is [EFI] and a recovery.text file with no content (0 bytes).

Arrived at a point where doing something with Diskpart might really mess the system up... if that is possible! Can anyone/someone help me out of this? I have downloaded a new Windows 10 ISO to a USB drive but don't want to clean install and lose my files or applications - lots of which I no longer have the CD's for!... and no backups.

I fell into the trap of having three computers, two of which updated ok and felt somewhat reassured to update the third... Hoping...

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-05-22T06:02:52+00:00

    I'm having exactly the same problems - those screenshots could have come from my computer. I'm on a DELL.

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  2. Anonymous
    2018-05-22T00:49:50+00:00

    Hi everyone,

    Thank you for all your inputs as it has been valuable information. As of the moment, we have submitted a report using the details that you've provided on this thread. In the meantime, in order for you to gain back full functionality, we suggest that you perform a roll back on your Windows to a previous built.

    Please let us know if this helps by replying for further details.

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  3. Anonymous
    2018-05-21T13:54:43+00:00

    Same.

    I had to hire a data recovery service. It will cost about $500. Then, once they return the disk, I'll have to figure out how to re-install Windows 10 from scratch. More hours of time. In the meantime, I have already been without my computer for a week and counting.

    Hey Microsoft. If you can't afford to TEST YOUR UPDATES before you make them, DON'T MAKE THEM. Telling customers, "You should have made a backup", is pretty weasely, coming from a huge corporation. So we have to defend ourselves from you? Be prepared 24/7, lest Microsoft decide to destroy your computer! If I did that to our customers, they would sue us for millions and win.

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  4. Anonymous
    2018-05-20T12:46:32+00:00

    My laptop is the same. Completely ruined - have spent hours trying to sort this out and looks like I have now lost documents and hundred of pounds to buy a replacement.

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  5. Anonymous
    2018-05-20T08:30:52+00:00

    This update has also destoyed my computer in this exact same way.

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