Report incorrect matches to Movies Anywhere collections here

Anonymous
2018-08-13T06:19:49+00:00

Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it. 

Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues.  Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end).   So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD.   Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions. 

It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.

[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2018-12-30T19:04:28+00:00

    I have a few movies porting from Movies Anywhere showing as the xbox exclusive edition.  Can you please correct as the correct edition is showing available for purchase on the Microsoft Store.  Thanks

    Battle: Los Angeles is porting in from Movies Anywhere as the Xbox Digital Exclusive edition

    Amazing Spider-Man is porting in from Movies Anywhere as the Xbox Digital Exclusive edition

    Total Recall Theatrical and Directors Cut are BOTH porting from Movies Anywhere as the Xbox Digital Exclusive edition

    Men in Black 3 is porting in from Movies Anywhere as the Xbox Digital Exclusive edition

    Photos attached

    Please correct and thanks in advance

    Matthew

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  2. Anonymous
    2018-12-31T21:01:30+00:00

    I have a few movies porting from Movies Anywhere showing as the xbox exclusive edition.  Can you please correct as the correct edition is showing available for purchase on the Microsoft Store.  Thanks

    <snipped>

    These titles are correctly associated to give users the bonus content that's included with the Xbox exclusive versions.

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  3. Anonymous
    2019-02-20T22:56:36+00:00

    Men In Black 3 is now UHD but Men in Black 3 + Xbox exclusive Friends in Black is still only HD. Movies Anywhere seems to be mapped to the Xbox version which means the UHD version doesn't import to Microsoft. It would be good to see this fixed.

    Also, it's been about six months since this related question was asked: Any idea if we will hopefully see the awful "movie + bonus" versions (of any resolution) go away and be replaced with the much nicer movie and separate, individual extras? I hope Microsoft is making an effort to remove this segmentation like other platforms have. There should only be a single version of a movie and it should include all relevant extras.

    Not long ago a movie was on sale for $8 and I rushed to buy it. I searched for the title and accidentally bought the $20 bonus version. I had to get refunded, which included a lecture that Microsoft was generously giving me a one-time courtesy (yuck - it should be automatic and unquestioned). I then correctly purchased the $8 version. Because it was on Movies Anywhere I was able to watch the extras on another platform, but I shouldn't need to leave Microsoft.

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  4. Anonymous
    2019-02-21T00:05:11+00:00

    Men In Black 3 is now UHD but Men in Black 3 + Xbox exclusive Friends in Black is still only HD. Movies Anywhere seems to be mapped to the Xbox version which means the UHD version doesn't import to Microsoft. It would be good to see this fixed.

    Thanks for pointing this out, I've updated the mapping.  It should be updated in the next couple of hours. 

    I don't have any insight into your second question, sorry.

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