Report incorrect matches to Movies Anywhere collections here

Anonymous
2018-08-13T06:19:49+00:00

Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it. 

Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues.  Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end).   So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD.   Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions. 

It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.

[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2018-08-24T00:44:16+00:00

    It appears to be fixed on my end!

    Haven't tried streaming from the xbox yet but both show as UHD so that's good.

    some strangeness still going on as its showing I own 2 copies of Avengers (one UHD and one HD) and 2 copies of Avengers: Age of Ultron (both in UHD), although the old cover art one simply points to the correct cover art one.  I will summarize and attach a graphic to illustrate.

    Summary

    Marvel's The Avengers (Movie + Bonus) 2012 When clicked shows as owned as HD but has the correct cover art.  (Photo Attached)

    The Avengers: Age of Ultron - Bonus Content 2015Has the wrong cover art but when clicked opens to Avengers: Age of Ultron in UHD with the correct cover art. (perhaps linked??)

    Marvel's The Avengers 2012 When clicked shows as owned as UHD but has the wrong cover art.

    Marvel's Avengers: Infinity War 2018 When clicked shows as owned in UHD with correct cover art

    Avengers: Age of Ultron 2015 When clicked shows as owned UHD with correct cover art.

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  2. Anonymous
    2018-08-24T04:10:07+00:00

    The Avengers and The Avengers: Age of Ultron should be fixed as of this morning.  Can you confirm?  You may need to restore your purchases from within the settings menu of the app if it's not showing up correctly when you first open the app.

    I confirm it is fixed for me now.

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  3. Anonymous
    2018-08-24T18:13:07+00:00

    I think this is a side-effect of remapping the products.  If you restore your purchases, does it clear up?

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  4. Anonymous
    2018-08-24T23:24:56+00:00

    It does not, but i can always delete (hide) the ones i dont need. 

    Thanks for everything airmattdog!  Your support has been awesome!

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  5. Anonymous
    2018-08-24T23:58:55+00:00

    Thanks for the reply.  I redeemed the UHD code myself earlier this week for Age of Ultron, and I see that I'm getting the same result as you.  I suspect it's the way the MA flags are handled on our end as I see it with other titles as well (Deadpool, Guardians of the Galaxy, etc.), but only when searching for them rather than browsing.

    I'll see if I can glean some information from the app team, but I don't expect anything.

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