Report incorrect matches to Movies Anywhere collections here

Anonymous
2018-08-13T06:19:49+00:00

Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it. 

Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues.  Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end).   So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD.   Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions. 

It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.

[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

79 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-08-16T23:54:16+00:00

    Thanks for the additional information and screenshots, I'm escalating this issue.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-08-17T05:14:48+00:00

    Hi Airmattdog,

    I am also having the same issue as above.  I was hoping someone could look into this for me as well.  I have done the restore a couple of times already, but they are still showing as HD on my account. I appreciate any help or guidance you can give in this matter. 

    EDIT:

    Spider-Man: Homecoming is doing the same thing.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-08-17T10:09:28+00:00

    Thanks I have three other titles that did not port into UHD as well, Inception, The Man from Uncle, and Jason Bourne.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-08-17T18:31:52+00:00

    I don't reproduce the problem with Spider-Man Homecoming, Inception and Jason Bourne, I have those in UHD in my personal collection.  You may need to reach out to MA customer support to see if they can assist.

    The issue with The Avengers and Avengers: Age of Ultron bubbled up a bug on our end.  Should be fixed mid-next week.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-08-19T16:03:52+00:00

    I have an issue with Paddington 2, which hasn't ported at all. 

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments