Can you try restoring your purchases from within the settings menu of the app? I believe both of those are mapped correctly, but since the UHD went live on Tuesday it's possible your app didn't pickup the changes.
Report incorrect matches to Movies Anywhere collections here
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Anonymous
Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it.
Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues. Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end). So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD. Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions.
It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.
[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]
Windows for home | Other | Music, photos, and video
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Anonymous
2018-08-16T18:10:25+00:00 -
Anonymous
2018-08-16T18:53:23+00:00 Just attempted a restore and still showing as HD on my end. I attached a few screenshots to help illustrate my problem.
FYI: I had both in my library in HD from the old Disney Movies Anywhere program. Perhaps some previous unresolved issue?
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Anonymous
2018-08-16T19:06:03+00:00 So the two standard, "non-bonus" titles are showing as HD as well, not UHD?
What about Infinity War? Given lack of comment I'm assuming it mapped correctly for you (though it hasn't for everyone).
Out of curiosity, have you tried unlinking and relinking MSFT on the MoviesAnywhere site? That action would sometimes help syncing issues with other stores but I don't recall if it helped mapping issues.
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Anonymous
2018-08-16T19:12:00+00:00 So the two standard, "non-bonus" titles are showing as HD as well, not UHD? Exactly
What about Infinity War? Given lack of comment I'm assuming it mapped correctly for you (though it hasn't for everyone). That ported without issue.
Out of curiosity, have you tried unlinking and relinking MSFT on the Movies Anywhere site? That action would sometimes help syncing issues with other stores but I don't recall if it helped mapping issues. Yes. Movies Anywhere support had me run through a number of "fixes" including connecting and disconnecting.
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Anonymous
2018-08-16T20:05:39+00:00 I have the same problems with The Avengers and Avengers: Age of Ultron not porting in UHD. I have tried to restore the purchase but still showing HD.