You can post the issues here in this thread, and I can take a look into them. Please inform us of the exact title and resolution you purchased and the exact title it's being matched to.
Report incorrect matches to Movies Anywhere collections here
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Anonymous
Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it.
Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues. Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end). So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD. Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions.
It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.
[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]
Windows for home | Other | Music, photos, and video
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Anonymous
2018-08-13T17:57:58+00:00 -
Anonymous
2018-08-14T17:56:24+00:00 Thanks for offering to look into it however, please pass along the feedback that if MSFT wants to have a chance here they really need to provide a more direct resolution line like all their Movies Anywhere retailing competitors do. And again, I have a small sample set so there is likely a much larger issue with incorrect mapping that all customers are going to need get corrected.
The titles,which I mentioned above are all UHD movies on MA (and all other MA linked services) that are showing as HD + Bonus on Microsoft. I don't see any record indicator on the movie to point to it more directly than the name.
Batman Begins + Bonus Content
Harry Potter and the Prisoner of Azkaban (plus Bonus Features!)
Harry Potter and the Goblet of Fire (plus Bonus Features!)
Harry Potter and the Order of the Phoenix (plus Bonus Features!)
Harry Potter and the Deathly Hallows Part 1 (Plus XBOX exclusive bonus features!)
Harry Potter and the Deathly Hallows Part 2 (plus Bonus Features!)
There are a number of Sony titles (and Fox) that mapped to HD instead of UHD but I don't know if that is a mapping issue or if MSFT doesn't have UHD rights for those. I'll include those in a follow up if you are able to get them to fix the ones above that are clearly just mapping problems.
In screen clip, Harry Potter 1, 2 and 6 mapped correctly to UHD and all the others where you can see "Movie + Bonus" did not.
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Anonymous
2018-08-14T19:59:17+00:00 Thanks for that initial list, we're taking a look into our mapping and I'll provide an update soon. If you let me know those others that were mapped to HD instead of UHD, I can take a look into those. It's likely we don't have UHD rights at this time, but I'll be able to investigate to make sure that's the cause.
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Anonymous
2018-08-14T20:35:32+00:00 Below is the full list of the few UHD titles I have on MA that aren't mapped to UHD in the Movies & TV app. 23 of the 48 I have didn't map to UHD.
There could be a lot of other mapping issues in my collection, like to the wrong titles or missing titles, on the HD versions. But I have about 600 movies in MA and I can't export my MSFT list so I don't have a reasonable way to check those. Given I only have a handful of UHD titles I was able to manually go through them.
Movie source date VUDU uhd MSFT uhd MSFT Extras Studio Apollo 13 iTunes • 4K 1/30/2018 N n n Universal Baby Driver Amazon • 4K 12/22/2017 Y n 1 Sony Batman Begins Vudu • 4K 6/22/2018 Y n "bonus" WB Dawn of The Planet of The Apes iTunes • 4K 3/1/2018 N n y Fox Ghostbusters Movies Anywhere • 4K 11/17/2017 N n y Sony Ghostbusters (2016) Movies Anywhere • 4K 11/17/2017 N n 1 Sony Harry Potter and the Deathly Hallows - Part 1 Vudu • 4K 2/27/2018 Y n "bonus" WB Harry Potter and the Deathly Hallows, Part 2 Vudu • 4K 2/27/2018 Y n "bonus" WB Harry Potter and the Goblet of Fire Vudu • 4K 2/27/2018 Y n "bonus" WB Harry Potter and the Order of the Phoenix Vudu • 4K 2/27/2018 Y n "bonus" WB Harry Potter and the Prisoner of Azkaban Vudu • 4K 2/27/2018 Y n "bonus" WB Logan iTunes • 4K 3/11/2018 N n y Fox Men In Black Movies Anywhere • 4K 1/26/2018 N n n Sony Men In Black 3 Movies Anywhere • 4K 1/26/2018 N n "bonus" Sony Men In Black II Movies Anywhere • 4K 1/26/2018 N n n Sony Rise of the Planet of the Apes iTunes • 4K 3/1/2018 N n y Fox Spider-Man (2002) Vudu • 4K 5/31/2018 Y n n Sony Spider-Man 2 Vudu • 4K 5/31/2018 Y n n Sony The Amazing Spider-Man Vudu • 4K 5/31/2018 Y n "bonus" Sony The Amazing Spider-Man 2 Vudu • 4K 5/31/2018 Y n n Sony The Dark Crystal Movies Anywhere • 4K 3/6/2018 N n n Sony The Fifth Element Movies Anywhere • 4K 7/10/2018 N n n Sony War for the Planet of the Apes iTunes • 4K 3/1/2018 N n y fox