hazzad,
Thanks for pointing this out, I've updated Wreck-It Ralph. It should point you to the UHD version in the next couple of hours.
Report incorrect matches to Movies Anywhere collections here
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Anonymous
Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it.
Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues. Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end). So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD. Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions.
It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.
[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]
Windows for home | Other | Music, photos, and video
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
79 answers
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Anonymous
2018-11-09T22:20:21+00:00 -
Anonymous
2018-11-09T22:00:01+00:00 Anyone having issues with Wreck It ralph not porting 4k? I have previously owned it in HD and upgraded to 4k code via MA but MS Movies is still only showing i own the HD "Movies + Bonus" version, not the UHD version thats separately available.
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Anonymous
2018-08-28T03:53:26+00:00 Last question.
As movies are re:matched like in the case of Harry Potter, Argo, Inception, Despicable Me, Sherlock Holmes, Batman Begins, Hangover, etc how do we get the now old expired content to disappear from my library? I have tried to refresh, and delete is greyed out.
While you have already fixed this with the app reset in Windows, mine wouldn't go away on the PC either but a day or so later I went to the Xbox and opened the app there. As soon as I did they dropped off my list on my PC's app. Just something to try if you have an updated/expired movie in the future to see if my results can be repro'd (I'll try your app reset if it happens to me again).
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Anonymous
2018-08-28T03:45:34+00:00 Thanks, mine of still not showing UHD, they informed me that it has to do with the iTunes purchases being gifted is the reason why they are not showing in UHD. Also, for the Avengers and Avengers: Age of Ultron after I unlink and relinked my account back to MA it is now showing in UHD.
Do they show as iTunes 4k in the MA purchase history or just HD there and 4k on appleTV?
If they were "gifted" in that you had HD and bought UHD via 'gifting' it to yourself on iTunes, then yes, there is an issue between iTunes and MA where it wouldn't show as 4k in MA for some asinine reason that they have known about for many months and haven't bothered to fix. In this case it won't show as UHD in MA's transaction history and hence won't Vudu or any other store either.
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Anonymous
2018-08-27T18:43:42+00:00 Unfortunately, that's true. At this time we do not offer a way to move up from HD to UHD.