Report incorrect matches to Movies Anywhere collections here

Anonymous
2018-08-13T06:19:49+00:00

Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it. 

Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues.  Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end).   So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD.   Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions. 

It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.

[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

79 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-07-20T20:57:45+00:00

    To my knowledge, there are not different versions on MoviesAnywhere.   So a store (MSFT in this case) could have no extras on a title but MA will have them and vice versa.    You can see this if you search on a title in MA, that only one shows up whereas MSFT could have multiple "bonus" and "non bonus" versions.  

    In the cases of the LOTR Extended and Big Hero 6 noted, I see extras (and only one version) on MA for those titles.  As the person who originally posted this (Thorlakur) deleted his post that JasonoftheD34D replied to, I assume he found that some of the extras were actually there in MA and he wasn't seeing them in whatever UI he was using at the moment.

    To JasonoftheD34D's comment: "If you're able to switch from the bonus content versions to the non-bonus that'd be great.", I assume you are referring specifically to MSFT Movies, nothing to do with MA.    Why would you want this?  Only thing I can think of has to do with some of the older "bonus" titles where they have the extras tacked on to the end which is an f-ing terrible experience.   They don't do this with new titles I don't believe, but haven't gone back and changed older ones.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-07-20T19:36:45+00:00

    Lord of the Rings Extended 1, 2 & 3, Frozen & Big Hero 6 are all showing as +Bonus on Movies &TV, but on Movies Anywhere they are the standard versions with no bonus content.

    If you're able to switch from the bonus content versions to the non-bonus that'd be great.

    Thanks!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more