Report incorrect matches to Movies Anywhere collections here

Anonymous
2018-08-13T06:19:49+00:00

Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it. 

Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues.  Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end).   So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD.   Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions. 

It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.

[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]

Windows for home | Other | Music, photos, and video

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  4. Anonymous
    2019-07-22T03:44:41+00:00

    Your last paragraph is exactly what's going on with these movies. They all have the bonus content tacked onto the end and on Vudu, where at least LOTR was originally purchased there was nothing tacked onto the end. Frozen is from Amazon and was also just the "theatrical" version with no bonus.

    Yeah, that is because each store does it's own thing in regards to extras and what they map to from MoviesAnywhere.  There is no MA digital locker version of Movie-only or "Movie+Bonus".  

    Vudu's extras are always separate, like Microsoft Movies does now, not tacked onto the end.  No one has done that for a while but undoing/updating the old versions takes $ and time and obviously isn't something MSFT has been willing/able to do on those old titles yet.

    In the case of LOTR, I redeemed my codes on Vudu when they came out and have linked MSFT, iTunes, and Amazon.  Vudu does not have extras for the extended version or standard versions for some reason.  If you look at moviesanywhere.com for Fellowship extended you will see that they have 3 separate extras.  (I've found that MoviesAnywhere site & app often has extras on older titles that the stores don't.)  iTunes has the same three extras. MSFT has them but of course only in the terrible tacked-onto-the-end format.  Amazon doesn't have any extras but Amazon's movie experience is terrible by comparison to any of the other stores.

    So to net it out, MA syncs the core movie record to your linked stores which is mapped to a version by each store and so what extras you get (and how you can access them) is up to the store.  MA's site also provides you with another source of extras that could be more or less complete than your preferred store.   You aren't syncing extras or non extras versions.   

    That said, most new movies seem to have same extras across the stores so it seems to be mainly a problem for non-recent (or smaller) titles.

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  5. Anonymous
    2019-07-20T21:11:41+00:00

    To JasonoftheD34D's comment: "If you're able to switch from the bonus content versions to the non-bonus that'd be great.", I assume you are referring specifically to MSFT Movies, nothing to do with MA.    Why would you want this?  Only thing I can think of has to do with some of the older "bonus" titles where they have the extras tacked on to the end which is an f-ing terrible experience.   They do this with new titles I don't believe, but haven't gone back and changed older ones.

    The post from Thorlakur was me, just realized I was signed into the wrong account that didn't have any of my movies attached to it.

    Your last paragraph is exactly what's going on with these movies. They all have the bonus content tacked onto the end and on Vudu, where at least LOTR was originally purchased there was nothing tacked onto the end. Frozen is from Amazon and was also just the "theatrical" version with no bonus.

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