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Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it.
Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues. Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end). So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD. Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions.
It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.
[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for that initial list, we're taking a look into our mapping and I'll provide an update soon. If you let me know those others that were mapped to HD instead of UHD, I can take a look into those. It's likely we don't have UHD rights at this time, but I'll be able to investigate to make sure that's the cause.
Thanks for offering to look into it however, please pass along the feedback that if MSFT wants to have a chance here they really need to provide a more direct resolution line like all their Movies Anywhere retailing competitors do. And again, I have a small sample set so there is likely a much larger issue with incorrect mapping that all customers are going to need get corrected.
The titles,which I mentioned above are all UHD movies on MA (and all other MA linked services) that are showing as HD + Bonus on Microsoft. I don't see any record indicator on the movie to point to it more directly than the name.
Batman Begins + Bonus Content
Harry Potter and the Prisoner of Azkaban (plus Bonus Features!)
Harry Potter and the Goblet of Fire (plus Bonus Features!)
Harry Potter and the Order of the Phoenix (plus Bonus Features!)
Harry Potter and the Deathly Hallows Part 1 (Plus XBOX exclusive bonus features!)
Harry Potter and the Deathly Hallows Part 2 (plus Bonus Features!)
There are a number of Sony titles (and Fox) that mapped to HD instead of UHD but I don't know if that is a mapping issue or if MSFT doesn't have UHD rights for those. I'll include those in a follow up if you are able to get them to fix the ones above that are clearly just mapping problems.
In screen clip, Harry Potter 1, 2 and 6 mapped correctly to UHD and all the others where you can see "Movie + Bonus" did not.
You can post the issues here in this thread, and I can take a look into them. Please inform us of the exact title and resolution you purchased and the exact title it's being matched to.
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