With this issue fixed, I found no way to upgrade existing HD purchases to UHD. Is MS another vendor with no upgrade path?
Report incorrect matches to Movies Anywhere collections here
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Anonymous
Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it.
Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues. Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end). So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD. Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions.
It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.
[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]
Windows for home | Other | Music, photos, and video
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Anonymous
2018-08-26T00:39:01+00:00 -
Anonymous
2018-08-25T14:56:17+00:00 I am on the latest version i think. 10.18071.1181.0
The restore purchases did nothing but resetting the app fixed my issues
Thanks!
It's interesting that the refresh didn't fix that for you, as that's what I did to get them to go away.
Just to make sure, you're going into the settings menu of the Movies & TV app and then selecting Restore my available video purchases? What version of the app are you using?
Could also try resetting the app through Windows settings / Apps / Movies & TV / Advanced / Reset
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Anonymous
2018-08-25T00:48:15+00:00 It's interesting that the refresh didn't fix that for you, as that's what I did to get them to go away.
Just to make sure, you're going into the settings menu of the Movies & TV app and then selecting Restore my available video purchases? What version of the app are you using?
Could also try resetting the app through Windows settings / Apps / Movies & TV / Advanced / Reset
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Anonymous
2018-08-25T00:31:10+00:00 Last question.
As movies are re:matched like in the case of Harry Potter, Argo, Inception, Despicable Me, Sherlock Holmes, Batman Begins, Hangover, etc how do we get the now old expired content to disappear from my library? I have tried to refresh, and delete is greyed out.
I just posted the Harry Potter's as an example but all the rematched content is the same in my library.
Photo below
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Anonymous
2018-08-24T23:58:55+00:00 Thanks for the reply. I redeemed the UHD code myself earlier this week for Age of Ultron, and I see that I'm getting the same result as you. I suspect it's the way the MA flags are handled on our end as I see it with other titles as well (Deadpool, Guardians of the Galaxy, etc.), but only when searching for them rather than browsing.
I'll see if I can glean some information from the app team, but I don't expect anything.