Report incorrect matches to Movies Anywhere collections here

Anonymous
2018-08-13T06:19:49+00:00

Sadly trying to find how to contact the Movies & TV support team to report issues seems to be impossible so posting the question here hoping someone has had better luck on determining how to do it. 

Specific issue is, after connecting Movies Anywhere to Microsoft, I noticed a number of version match issues.  Notably it seems to be matching some UHD versions to the (horrible) "BONUS" version of HD movies (those with all the extras smashed onto end).   So we have Batman Begins being HD "bonus" while The Dark Knight and Dark Knight Returns are correctly shown as UHD.   Same with the Harry Potter set where 5 random ones map to HD "bonus" version and the other 3 map to the correct UHD versions. 

It is easy to contact others like VUDU to get it corrected so I'm hoping MSFT has some way to get information on specific title mapping issues directly to the team instead of having to use these generic broadcasts.

[Moderator Edit: Changed title from: "How do we get MSFT's incorrect matches to the Movies Anywhere collection corrected?"]

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-02-20T22:56:36+00:00

    Men In Black 3 is now UHD but Men in Black 3 + Xbox exclusive Friends in Black is still only HD. Movies Anywhere seems to be mapped to the Xbox version which means the UHD version doesn't import to Microsoft. It would be good to see this fixed.

    Also, it's been about six months since this related question was asked: Any idea if we will hopefully see the awful "movie + bonus" versions (of any resolution) go away and be replaced with the much nicer movie and separate, individual extras? I hope Microsoft is making an effort to remove this segmentation like other platforms have. There should only be a single version of a movie and it should include all relevant extras.

    Not long ago a movie was on sale for $8 and I rushed to buy it. I searched for the title and accidentally bought the $20 bonus version. I had to get refunded, which included a lecture that Microsoft was generously giving me a one-time courtesy (yuck - it should be automatic and unquestioned). I then correctly purchased the $8 version. Because it was on Movies Anywhere I was able to watch the extras on another platform, but I shouldn't need to leave Microsoft.

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  2. Anonymous
    2018-08-25T00:48:15+00:00

    It's interesting that the refresh didn't fix that for you, as that's what I did to get them to go away.

    Just to make sure, you're going into the settings menu of the Movies & TV app and then selecting Restore my available video purchases?  What version of the app are you using?

    Could also try resetting the app through Windows settings / Apps / Movies & TV / Advanced / Reset

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  3. Anonymous
    2018-08-19T16:03:52+00:00

    I have an issue with Paddington 2, which hasn't ported at all. 

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  4. Anonymous
    2018-08-16T19:12:00+00:00

    So the two standard, "non-bonus" titles are showing as HD as well, not UHD?  Exactly

    What about Infinity War?  Given lack of comment I'm assuming it mapped correctly for you (though it hasn't for everyone).  That ported without issue.

    Out of curiosity, have you tried unlinking and relinking MSFT on the Movies Anywhere site?  That action would sometimes help syncing issues with other stores but I don't recall if it helped mapping issues.  Yes.  Movies Anywhere support had me run through a number of "fixes" including connecting and disconnecting.

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  5. Anonymous
    2018-08-16T19:06:03+00:00

    So the two standard, "non-bonus" titles are showing as HD as well, not UHD?

    What about Infinity War?  Given lack of comment I'm assuming it mapped correctly for you (though it hasn't for everyone). 

    Out of curiosity, have you tried unlinking and relinking MSFT on the MoviesAnywhere site?  That action would sometimes help syncing issues with other stores but I don't recall if it helped mapping issues.

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