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Please help,
i have Asus ROG GL-553VW and OS build - 17134.165 and i bought Dolby atoms but it's not working. I tried to update my drivers still no effect.
Please help
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey.
I had the same problem and it turn out the fix is really easy.
Go to your windows All Setting on Notification bar then click Ease of Access and go to Audio
From there make sure that mono audio is turned off.
Hope this helps.
Thanks will check this and provide feedback
Issue pertains to Dolby Atmos theatre, which has absolutely nothing to do with the headphone mono sound setting.
Hey.
I had the same problem and it turn out the fix is really easy.
Go to your windows All Setting on Notification bar then click Ease of Access and go to Audio
From there make sure that mono audio is turned off.
Hope this helps.
This worked for me!
I had this same problem and switched to a different Microsoft account and it then downloaded. I was then able to sign out and sign back in and buy the headphones app on my previous account.
I tried that. since the app was purchased and attached the Microsoft account, the app is already installed on system, even i switch accounts the app stay.
I have the same problem.
I installed the old driver for the video card.
I use a PC and a HDMI cable to transfer sound to the receiver.
nVidia 391.01 was 416.34
