something went wrong while trying to turn on spatial sound

Hey. 

I had the same problem and it turn out the fix is really easy. 

Go to your windows All Setting on Notification bar then click Ease of Access and go to Audio 

From there make sure that mono audio is turned off. 

Hope this helps.

I had this same problem and switched to a different Microsoft account and it then downloaded.  I was then able to sign out and sign back in and buy the headphones app on my previous account.

What are you asking me?

So you installed Atmos via a third party rather than Msoft store and now it works? Is that what you're saying?

Hello:

My soundbar is connected with HDMI from pc to screen.   soundbar is retrieved to intel display audio.   I see dolby atmos for hometheater under advanced in sounds,  spatial sound have dolby atmos for hometheater .    When i click on dolby atmos for hometheater under advenced tab, it does not stary,  when i click on dolby atmos for hometheater in spatial sounds it end up  'something wrong while try to turn spatial sounds'.    

I noticed click on windows sonic for headphone and dolby atmos for headphone.  it stay, no error message.

I don't see Dolby Atmos in Device manager > sound, video, and game controllers >,.      I dont see the name of my soundbar or dolby atmos in sounds.  The HDMI connected on PC does to soundbar, then soundbar connected to HDMI screen.   

I also found tried to install desktop dolby atmos from a developer website.  Now device manager sound and video and game controller shows only have 2 items, dolby atmos and intel display audio.    Now I see speaker, headphone, digital audio SPDF, have dolbay atmos under in.  I do not have speake so cannot see how it work. 

any suggestions?  

Nope, I'm just looking for answers like you

Still nothing from Dolby or Microsoft!!!!

Do you also have the error Code: 0x803FB005 in Windows Store? I have the Dolby Atmos installer unable to download and it returns this error.