something went wrong while trying to turn on spatial sound

Anonymous
2018-07-31T15:06:59+00:00

Please help,

i have Asus ROG GL-553VW and OS build - 17134.165 and i bought Dolby atoms but it's not working. I tried to update my drivers still no effect.

Please help

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-11-25T05:18:57+00:00

    I have the same problem.

    I installed the old driver for the video card.

    I use a PC and a HDMI cable to transfer sound to the receiver.

    nVidia 391.01 was 416.34

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  2. Anonymous
    2018-11-18T21:13:09+00:00

    I had this same problem and switched to a different Microsoft account and it then downloaded.  I was then able to sign out and sign back in and buy the headphones app on my previous account.

    I tried that.  since the app was purchased and attached the Microsoft account, the app is already installed on system, even i switch accounts the app stay.

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  3. Anonymous
    2018-11-18T04:24:46+00:00

    Hey. 

    I had the same problem and it turn out the fix is really easy. 

    Go to your windows All Setting on Notification bar then click Ease of Access and go to Audio 

    From there make sure that mono audio is turned off. 

    Hope this helps.  

    This worked for me!

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  4. Anonymous
    2018-11-17T06:05:25+00:00

    Issue pertains to Dolby Atmos theatre, which has absolutely nothing to do with the headphone mono sound setting.

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  5. Anonymous
    2018-11-16T11:10:30+00:00

    Hey. 

    I had the same problem and it turn out the fix is really easy. 

    Go to your windows All Setting on Notification bar then click Ease of Access and go to Audio 

    From there make sure that mono audio is turned off. 

    Hope this helps.  

    Thanks will check this and provide feedback

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    2 people found this answer helpful.
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