something went wrong while trying to turn on spatial sound

Anonymous
2018-07-31T15:06:59+00:00

Please help,

i have Asus ROG GL-553VW and OS build - 17134.165 and i bought Dolby atoms but it's not working. I tried to update my drivers still no effect.

Please help

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

90 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-12-30T05:23:44+00:00

    Have the dolby app from windows store.  Installed and spatial sound did work with atmos serting.  Now however i get a windows error message that format not supported.  I forget the exact verbiage but its posted in the beginning of the thread.   

    Hdmi 18gbps cable going to receiver, onkyo, thats 4k compliant.  From receiver to LG 4k C8 TV.

    overwatch works great with atmos, about the only game now that i’ve run that supports it.  Sadly its broken now.  Microsoft, please fix this.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-12-30T03:48:18+00:00

    I did a windows reset, like a re-install.  It worked with fresh install.  But once I installed programs and after a couple of days it broke again.  Can only get option for 5.1, 7.1, and stereo.  When it works its great.  Have atmos speakers and Onkyo 9.2 receiver.  I'm thinking it's a background software issue?  Or a windows error.

    did you retrive dolby atmos for home theater settings or turn on spatial sound?  how many channel?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-12-29T18:23:19+00:00

    I did a windows reset, like a re-install.  It worked with fresh install.  But once I installed programs and after a couple of days it broke again.  Can only get option for 5.1, 7.1, and stereo.  When it works its great.  Have atmos speakers and Onkyo 9.2 receiver.  I'm thinking it's a background software issue?  Or a windows error.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-12-27T17:35:34+00:00

    Hey. 

    I had the same problem and it turn out the fix is really easy. 

    Go to your windows All Setting on Notification bar then click Ease of Access and go to Audio 

    From there make sure that mono audio is turned off. 

    Hope this helps.  

    DUDE YOUR THE BEST HAHAHAHAHAHAH. I SPENT 4 HOURS RESEARCHING AND WATCHING ENDLESS YOU TUBE TUTORIALS AND ALL IT TOOK WAS THIS................................ honestly im glad i read through all these comments. 

    that did not solve the problem.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2018-12-27T01:28:02+00:00

    PROBLEM WAS SOLVED WITH A COMPLETE HDD FORMAT AND COMPLETE NEW INSTALL OF WINDOWS WITH A BRAND NEW WINDOWS STORE ACCOUNT - THANKS MICROSOFT SUPPORT AND DOLBY FOR F%*KING NOTHING!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments