something went wrong while trying to turn on spatial sound

Anonymous
2018-07-31T15:06:59+00:00

Please help,

i have Asus ROG GL-553VW and OS build - 17134.165 and i bought Dolby atoms but it's not working. I tried to update my drivers still no effect.

Please help

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-12-25T03:36:56+00:00

    dolby atmos received uptades but your home theater is old. ( i think )

    what do you mean dolby atmos updates?  dolby atmos for home theater is from dolby access app. you can download from Microsoft store.  if you plug HDMI to your receiver then can get 8 channel.   I dont have receiver.  I connect HDMI from soundbar to screen.   TV HDMI only get 2 channel.

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  2. Anonymous
    2018-12-25T03:15:39+00:00

    dolby atmos received uptades but your home theater is old. ( i think )

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  3. Anonymous
    2018-12-25T00:26:37+00:00

    cagdasince1

    No that is not the solution here. were are discussing about 'dolby atmos for home theater', not 'dolbay atmots for heardphone'.  I can confirm when i click on 'dolby atmos for headphone'  it stay and can out put sound, by i'm running a soundbar not headphone.  

    I do not have AV receiver and my soundbar is connected to HDMI to my screen.   My soundbar does not list in playback, but goes to intel display audio.   I spend months talk microsoft but still end up not solve this issue.  

     The HDMI from soundbar to screen both end, output only 2 channels.  Most  TV are 2 channel on HDMI, without a receiver.    Also intel display can only output 2 channels.

      when I click on 'dolby atmos for home theater' it does not stay, automaticailly to back to 16 bit . same for spatial sounds.

    any suggestions ???

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  4. Anonymous
    2018-12-23T05:35:20+00:00

    PROBLEM SOLVED.

    THIS IS TWO PROOF PHOTOs.

    2nd.

    TO EXPLAIN WHY THIS IS NOT UPTADED.

    OFCOURSE they want you buy new uptaded headset.

    HOW problem fixed?

    1. download that Win10Pro 1709 version in pic. (howtofindit? nocomment!)
    2. Download Dolby Access as fast as you can.
    3. Download Dolby Atmos for headphones.
    4. When you set everthing and working great. set it to "Disabled" windows uptades in Services here pic;

    !!! Microsoft you are less than blue screen. @!^€$ !!!

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  5. Anonymous
    2018-12-23T04:24:13+00:00

    it works when i use other devices(acer monitor, Digital audio HDaudio devices ) but not my headset ( PlatronicsHD500 7.1 surround sound headset). 

    in Dolbyheadphone V2 is only working thing on settings

    i think we can only fix this problem if we use old version Windows 10 like 1511 or 1709

    (TURN OFF uptades method 

    Control Panel > Administrative Tools, you can access Services.

    In the Services window, scroll down to Windows Update and turn off the process. 

    like all time, trying 1709.)

    i will try and give information again.

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