something went wrong while trying to turn on spatial sound

I have the same problem.

I installed the old driver for the video card.

I use a PC and a HDMI cable to transfer sound to the receiver.

nVidia 391.01 was 416.34

Hello.

I think the problem for my situation is the problem i have an old monitor that is also a TV with 1 regular HDMI and 1 with HDMI/DVI, both dont support arc.  I also dont have receiver.   Soundbar is must connect to arc and TV arc to get sound.    TV manual from websites say TV without arc need connected digital optical cable.

Do you get dolby atmos from receivers?   can the receiver retrive 'dolby atmos for home theater' from windows 10 ?

any suggestions?

I have the same problem.

I installed the old driver for the video card.

I use a PC and a HDMI cable to transfer sound to the receiver.

nVidia 391.01 was 416.34

I had this same problem and switched to a different Microsoft account and it then downloaded.  I was then able to sign out and sign back in and buy the headphones app on my previous account.

I tried that.  since the app was purchased and attached the Microsoft account, the app is already installed on system, even i switch accounts the app stay.

I had this same problem and switched to a different Microsoft account and it then downloaded.  I was then able to sign out and sign back in and buy the headphones app on my previous account.

What are you asking me?

So you installed Atmos via a third party rather than Msoft store and now it works? Is that what you're saying?