something went wrong while trying to turn on spatial sound

Anonymous
2018-07-31T15:06:59+00:00

Please help,

i have Asus ROG GL-553VW and OS build - 17134.165 and i bought Dolby atoms but it's not working. I tried to update my drivers still no effect.

Please help

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

90 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-10-25T15:01:11+00:00

    Hello:

    My soundbar is connected with HDMI from pc to screen.   soundbar is retrieved to intel display audio.   I see dolby atmos for hometheater under advanced in sounds,  spatial sound have dolby atmos for hometheater .    When i click on dolby atmos for hometheater under advenced tab, it does not stary,  when i click on dolby atmos for hometheater in spatial sounds it end up  'something wrong while try to turn spatial sounds'.    

    I noticed click on windows sonic for headphone and dolby atmos for headphone.  it stay, no error message.

    I don't see Dolby Atmos in Device manager > sound, video, and game controllers >,.      I dont see the name of my soundbar or dolby atmos in sounds.  The HDMI connected on PC does to soundbar, then soundbar connected to HDMI screen.   

    I also found tried to install desktop dolby atmos from a developer website.  Now device manager sound and video and game controller shows only have 2 items, dolby atmos and intel display audio.    Now I see speaker, headphone, digital audio SPDF, have dolbay atmos under in.  I do not have speake so cannot see how it work. 

    any suggestions?  

    Nope, I'm just looking for answers like you

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-10-25T04:18:15+00:00

    Still nothing from Dolby or Microsoft!!!!

    Do you also have the error Code: 0x803FB005 in Windows Store? I have the Dolby Atmos installer unable to download and it returns this error.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-10-20T22:26:02+00:00

    This is the same issue I'm having. It worked for a while then stopped working and now I get the same error your getting. FIX THIS MICROSOFT/DOLBY

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-10-20T15:26:56+00:00

    I got the same problem. When I go into Spatial Sound settings, I can choose Dolby Atmos for Home Theater, and the app is installed, but when I go and press apply, it tells me "Something went wrong while trying to turn on spatial sounds" and reverts back to "off". 

    Please help.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-10-19T09:36:48+00:00

    I bought an Nvidea Shield to try to circumvent this issue and all of a sudden my HTPC started pushing out Atmos to my receiver. I decided I didn't need the Switch and sent it back and shortly after my HTPC stopped processing Atmos again. This whole thing is really annoying.

    Was this answer helpful?

    0 comments