Devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot when upgrading to Windows 10 April 2018 Update

Anonymous
2018-05-08T00:51:33+00:00

When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

Update (6/22/18):

Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2018-07-05T22:48:42+00:00

    Welp there goes my idea to get a new Intel powered laptop.

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  2. Anonymous
    2018-07-05T07:12:41+00:00

    Hello as of this posting my lappy with windows 10 is updating and it has been almost 2hours and still it is only 20% complete. I have good internet connection. Can you make an update that is faster and quick to finish? My lappy is two months old. Im really tired waiting.man this would take forever to finish. And this is not the first time.

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  3. Anonymous
    2018-07-02T20:36:43+00:00

    Intel SSD 600p Series SSDPEKKW5 M.2 NVMe 512Gb. After doing update loops it crashes somewhere near 85% and reverts back to 1709. Maybe I need to update SSD's firmware to PSF121C first as it seems to be latest version, but according to some forums there might be a bad performance hit if doing so.

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  4. Anonymous
    2018-07-01T16:15:21+00:00

    Actually they did not! Just tried it for the 10th time last night... Now I 've stopped the updates for a month, I can't spend all my time trying to update something that simply does not work. 

    Yours is the first post I've seen by anyone on any forum since 6/22 that has indicated they're still having problems with the 1803 update.  Can you give any details about what SSD you're using and what happened when you tried to upgrade to 1803?  Could it be something other than the SSD issue?

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  5. Anonymous
    2018-07-01T15:40:27+00:00

    Mr. Greetz,

    You were exactly right everything it's the matter of timing. I was just totally unlucky to have bought a brand new computer right a week or two before a major version update and Microsoft messed up my brand new computer without thoroughly check on the compatibility with the hardware beforr automatically roll out version 1803.  It wasted millions of users tenth of thousands of hours to reinstall and recover to the previous built of windows 10.

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