Devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot when upgrading to Windows 10 April 2018 Update

Anonymous
2018-05-08T00:51:33+00:00

When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

Update (6/22/18):

Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

Windows for home | Windows 10 | Install and upgrade

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  2. Anonymous
    2018-06-18T17:21:09+00:00

    I am so sorry you folks have so much problems. I had a similar situation with first my surface pro 3 and almost immediately with my brand new surface pro Lte advanced. Fortunately I did not lose any files but wasted more than 12 hours and a trip to my local MS store. 

    Currently I still have my new surface pro Lte advanced in pause mode for updates, stuck at version 1709. I am just simply too afraid to proceed further because I have identified that I have the Intel 6000p SSD in this new unit. I am a kind of mad with MS.

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  3. Anonymous
    2018-06-18T15:58:28+00:00

    The upgrade made in April sacked my laptop. It was stuck in the loop of select keyboard layout and then select system. In order to get out of this I had to go to a local repair shop and it has been a stressful situation. Now that my laptop is back to running, all of the former programs that came pre-installed like Windows Office are gone. I have a lot of files that are word and excel based that are not able to be opened. I have no idea how to get Office back on my pc because the programs came preloaded and I don't have a product key. 

    This has been one of the worst update / upgrade experiences I have ever had. 

    I posted earlier, paid a third party outfit to unsuccessfully get me back up, etc. To cut to the chase, Microsoft support finally got it up, and no Office, no key like you, pre-installed. Support got my Office back. Some documents corrupted with~S in front of documents. They won’t open, but so far it appears the same docs are retrievable without those symbols. Good luck. I wasted 2 full days working with customer service, going back and forth with older uninfected pc.

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  5. Anonymous
    2018-06-12T01:54:37+00:00

    The upgrade made in April sacked my laptop. It was stuck in the loop of select keyboard layout and then select system. In order to get out of this I had to go to a local repair shop and it has been a stressful situation. Now that my laptop is back to running, all of the former programs that came pre-installed like Windows Office are gone. I have a lot of files that are word and excel based that are not able to be opened. I have no idea how to get Office back on my pc because the programs came preloaded and I don't have a product key. 

    This has been one of the worst update / upgrade experiences I have ever had.

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    10+ people found this answer helpful.
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