Add another one to the list of really annoyed customers!!!
My surface is only 6 months old, I just had setup everything as I wanted but I left automatic updates on, trusting Microsoft to deliver only critical and thoroughly tested updates, or that is what I thought. Wrong move!!!
I cannot believe once more Microsoft sells software that does not work, not only that, then following all your guides, My friend Carlos, who is a Bsc(Hons) in Computing and IT has been unable to reset the surface, go to a previous restore point, restore
an image I had of a backup, start the surface in safe mode or format the drive again with professional partitioning software or data rescue. Basically the disk is inaccessible, dispart return errors when accessing the disk, bootrec /fixbot gives "Access denied"
when I am the Administrator.
What I am really furious about, is not that Microsoft has made a boo-boo, that is clearly expected after their long history of software that doesn't work, but that Microsoft never acknowledge the problem and says this has been resolved. Well, clearly not in
my case, now i have to send the surface back to you and wait till you send me back a new one that may encounter the same problem when is out of warranty.
This is happening to thousands of your customers, please do a search in forums, you should be sending an email to every customer of a surface that may have encounter this problem with clear instructions to follow on how to resolve it. Clearly that my surface
is not working is your fault and it should be Microsoft who publicly fix the problem, not us customers having to go through a myriad of possible solutions that do not work either.
Begona Alegria