Devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot when upgrading to Windows 10 April 2018 Update

Anonymous
2018-05-08T00:51:33+00:00

When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot.

Microsoft is working with OEM partners and Intel to identify and block devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series from installing the April 2018 Update due to a know incompatibility that may cause performance and stability issues.  If you have encountered this issue, follow the steps to reinstall the previous operating system (Windows 10, version 1709).

Microsoft is currently working on a resolution that will allow the April 2018 Update on these devices in the near future.

Update (6/22/18):

Microsoft has included a solution for this issue in the May 23, 2018 Cumulative Update (KB4100403).  This solution prevents the issue from occurring when installing the April 2018 Update.  Please note that this solution does not restore systems that have already experienced the issue and are currently booting to a UEFI screen.  Any devices already impacted should still follow steps to reinstall the previous operating system (Windows 10, version 1709).  Any devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series that have installed the June 12, 2018 Cumulative Update (KB4284835) will no longer be blocked from installing the April 2018 Update.

Windows for home | Windows 10 | Install and upgrade

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  2. Anonymous
    2018-06-21T23:32:06+00:00

    Has there been any update to this issue that actually works? I'm pausing all updates and upgrades until Microsoft can get their act together. I work full time at a decent job, but I can't afford what it costs to get my laptop fixed over and over because of this bs. I'm also trying to start a blog and that's rather difficult when Microsoft updates and corrupts most of my files. 

    And that little automated message about the fix is really not helping the frustration levels. Give us a solution, not some half cocked, half baked, "in the near future"

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  3. Anonymous
    2018-06-20T11:32:53+00:00

    Add another one to the list of really annoyed customers!!!

    My surface is only 6 months old, I just had setup everything as I wanted but I left automatic updates on, trusting Microsoft to deliver only critical and thoroughly tested updates, or that is what I thought. Wrong move!!!

    I cannot believe once more Microsoft sells software that does not work, not only that, then following all your guides, My friend Carlos, who is a Bsc(Hons) in Computing and IT has been unable to reset the surface, go to a previous restore point, restore an image I had of a backup, start the surface in safe mode or format the drive again with professional partitioning software or data rescue. Basically the disk is inaccessible, dispart return errors when accessing the disk, bootrec /fixbot gives "Access denied"  when I am the Administrator.

    What I am really furious about, is not that Microsoft has made a boo-boo, that is clearly expected after their long history of software that doesn't work, but that Microsoft never acknowledge the problem and says this has been resolved. Well, clearly not in my case, now i have to send the surface back to you and wait till you send me back a new one that may encounter the same problem when is out of warranty.

    This is happening to thousands of your customers, please do a search in forums, you should be sending an email to every customer of a surface that may have encounter this problem with clear  instructions to follow on how to resolve it. Clearly that my surface is not working is your fault and it should be Microsoft who publicly fix the problem, not us customers having to go through a myriad of possible solutions that do not work either.

    Begona Alegria

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  5. Anonymous
    2018-06-20T07:24:24+00:00

    Microsoft,

    Any news on this matter?

    I'll wait for your update including the fix to avoid any problems after upgrading to 1803 manually. As far as I know at this point the fix can only be obtained after one installes the corrupt upgrade probably resulting in major problems. So I rather wait for the automated upgrade including the fix. Besides your recommended manual update presented by Lonnie_L at the start of this thread doesn't work. When I manually check for updates it comes up with nothing. I guess Microsoft blocked my machine from getting the update through the normal channel.

    Pleas keep us posted how we should solve this matter without hassle.

    Greetz, Master

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