OneDrive automatically deleting files from OneDrive folder

Anonymous
2018-05-22T21:43:34+00:00

The OneDrive forum appears to have been locked, so I am trying this one.

I moved some large files (photos) to my OneDrive folder to share between PCs and left them synchronising.  When I came back to check on their progress, the files had disappeared from the PCs.  Looking at the OneDrive window it shows them being added to Onedrive then mysteriously being removed a few minutes later.  What on earth is going on?    I tried Ctrl & Z to see if it could undo the removal.  The files looked as if they were being restored - but just disappeared again.  It's a good job I noticed, otherwise I could have lost these files forever.  I can't afford to have my important files just disappearing like that.

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-04-15T00:03:52+00:00

    This is completely unacceptable Microsoft. The name is too big to allow such a catastrophic problem to linger over three years. I started noticing the problem since April 12 and I still keep getting the popup. I have to go and get my file restored from recycle bin and then it will move the file again to recycle bin. How long am I going to be doing this? It is very annoying. Wake up Microsoft, wake up!!.

    It even says files in recycle bin are deleted after 93 days which makes even more scary. So if you do not check the recycle bin to restore the files, you may lose them.

    Image

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  2. Anonymous
    2020-08-19T16:32:40+00:00

    Likely Solution:

    Hey there, I know this is an old thread, but still a current problem.  Please check and see if you have any folders synced in your OneDrive agent from SharePoint that is a child or nested folder of another folder synced by your OneDrive agent from SharePoint.  The reason this happens is that your have synced a parent folder and child folder.  Lets assume you have two synced folders in your OneDrive agent.  FOLDERA and FOLDERB where FOLDERB is a nested folder within FOLDERA on SharePoint (for example DOCUMENTS\FOLDERA\FOLDERB.) In File Explorer your OneDrive agent displayes the following folders: 

    YOUR ORGANIZATION SHAREPOINT (The little office building icon)

       SITE - FOLDERA

                   >FOLDERB

       SITE - FOLDERB  

    When you drag a file in FOLDERB via File Explorer, it gets uploaded to SharePoint under FOLDERA\FOLDERB\NewFile.txt.   FOLDERA from you computer then syncs and does not have the file present and deletes it from SharePoint, then updates FIOLDERB and appears to delete the new file immediately.  

    Try to remove one of the synced folders (The parent or the child) and try again to see if the uploaded file now persists.

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  3. Anonymous
    2018-10-19T05:21:30+00:00

    HHere is a screenshot. All kinds of files, including grad work i just wrote today

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  4. Anonymous
    2018-10-19T05:19:35+00:00

    This has happened to me 3 times with a brand new laptop. Ive sent the lapback twice. Ill do all the updstes and set up One Drive. Then, a few days later, I get a notification from One Drive that hundreds of files, that I didnt delete, were recently deleted from my device. After, the laptop seems to be broken and cant even be restored. Seriously thinking this is a One Drive issue.

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  5. Greg Carmack 24,780 Reputation points Volunteer Moderator
    2018-05-22T21:57:24+00:00

    Hi BorderReiver. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

    I root my User folders in OneDrive for some years now with no problems. If ever any are accidentally deleted they remain in the online Onedrive.com Recycle Bin even if the device's have emptied the recycle bins. If you right click Onedrive cloud icon in System Tray and from Settings dots choose View online, are the files in the Recycle Bin and how are they dated? You can order the contents by reverse date order to see easier.

    But I'm wondering in this case if this isn't something to do with the new OneDrive on Demand where unless you tell it to save the files on the PC, it will only store them in the Cloud. You can check in OneDrive settings now: https://www.pcworld.com/article/3233488/windows...

    What also might have happened since these are large files is you dragged them into OneDrive and they didn't have enough time to upload, yet were not set to be saved on the PC so they disappeared from both. If we can demonstrate this then it needs to be reported in Feedback Hub as a bug - this is where developers want this reported since they won't even see it here.

    So choose to save Files on PC in OneDrive Settings, replace the files in the OneDrive folder, let them upload until they get the green checkmark. Good?

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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