OneDrive automatically deleting files from OneDrive folder

I have had the same problem twice now - OneDrive deleted all my files. The first time I was able to get them back from the recycle bin. This time, it seems all the folders have been restored, but many of them are empty. As OneDrive is meant to be a safe storage solution, this is deeply concerning. Come on Microsoft, we are relying on you to preserve our data!

Hi,

Just discovered that new files created and saved on onedrive for business after sync are moved to the recycle bin on my PC.

The files were PDF  and a corel draw file both under 1MB in size.

I'm using onedrive for years and never have this issue.

I was reading thru forums to see a solution but didn't found one. 

I'm the only user of this account and yes the onedrive it is synced via multiple devices however since this where brand new files just created nobody can say that were deleted from a mistake and bla bla like I saw on some answers.

Even if I do a restore from recycle bin it put the file back in the bin just after a few seconds.

At this point my trust in one drive went from 10 down to 0 this is a big no no (we are talking here about business gents).

 So what know Microsoft?

Greg,

    thanks for your response.  I had completely forgotten that OneDrive had it s own recycle bin and, fortunately, the files were there.  It is just as well I looked as another file I had added to OneDrive was also in there and could also have gone missing.

I have no interest on files on demand, especially as the internet connection can be somewhat slow and unreliable.  I use OneDrive to synchronise important files between two PCs and a laptop and to have an online backup in case of catastrophic failure.  When it is OneDrive that causes the catastrophic failure - then it is really frustrating!

For this reason, our PCs are set to NOT to use Files on Demand and save on This PC only.  

It is worrying that OneDrive has seen fit to delete these files on its own accord.  I shall keep my eyes on the OneDrive recycle bin from now on.

It seems that every new release of Windows 10 includes disastrous new features.  I see that I have also lost the ability to share photos on one PC with the other.  No doubt that will take another few hours to try to get sorted out...

BR

Same problem.  I agree that as a cloud storage solution this is beyond unacceptable.  I am working with MS on this now.  I purchased the business product to protect my data and now I have multiple folder structures with no files in them.  Years of IP gone.  How can a product that clearly has a problem retaining data continue to be on the market??

The synchronisation algorithm in OneDrive is IMO fundamentally broken. If OneDrive undeletes or worse deletes files because I happen to logon to a computer that I've not logged onto for ages, I will scream. 

This has now happened so many times and on so many computers that I know it's not something I'm doing wrong. It's a basic flaw in the algorithm. Goes something like this:

1. Logon to a computer with OneDrive synchronised but haven't logged onto for a few weeks or months
2. This computer assumes totally incorrectly that it's the master version and proceeds to synchronise the cloud copy back to itself

This effectively replaces newer versions of files with old versions, deletes new files and restores deleted files!!

This is clearly happening all the time that I'm amazed there aren't posts screaming about it to be fixed. It's a horrible bug/design error. I also have DropBox on Google Drive synchronised on the same computers and they have never done anything similar - one can only assume that their algorithms are better written.

You prove this is the case with OneDrive in Office 365 because fortunately Microsoft have implemented a restore back in time function - primarily to cater for WannaCry virus attacks where all your files get corrupted. Happened yesterday - 3:47pm I logged onto a laptop that's been off for a month or so. There are multiple entries in the restore window where OneDrive has done the above all within a minute. I've just restored OneDrive back to that point in time.

Whether this is the cause of the problem in this topic is unclear but I do stand by my observation that OneDrive is fundamentally flawed.