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I keep getting this error message when I try to recover my files from OneDrive.
"We can't open this file right now. Make sure OneDrive is running on your PC, then try again."
These files were on my windows 8 laptop, but it died so I put everything in OneDrive and now I can't access my files!!!! Help!!!! My new laptop is running on windows 10.
How do I fix this? I need these files ASAP!!!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found that if you right click on the OneDrive icon (two white clouds) in the system tray (where your time shows) and then choose "Quit OneDrive" and then start it again from the Start Menu, it would let me access my files that previously gave the "We can't open this file right now. Make sure OneDrive is running on your PC, then try again" error.
I agree 100%. I have had to re-install OneDrive a number of times between updates. Somethings shuts it off. No OneDrive on desktop or in taskbar.
Right now OneDrive is not working on the laptop I am using.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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I noticed the cloud missing from my taskbar, and subsequently pinned it to the taskbar by right-clicking the program app from the menu list. It immediately started syncing and solved my issue.
