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I keep getting this error message when I try to recover my files from OneDrive.
"We can't open this file right now. Make sure OneDrive is running on your PC, then try again."
These files were on my windows 8 laptop, but it died so I put everything in OneDrive and now I can't access my files!!!! Help!!!! My new laptop is running on windows 10.
How do I fix this? I need these files ASAP!!!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found that if you right click on the OneDrive icon (two white clouds) in the system tray (where your time shows) and then choose "Quit OneDrive" and then start it again from the Start Menu, it would let me access my files that previously gave the "We can't open this file right now. Make sure OneDrive is running on your PC, then try again" error.
Make sure you have your account has a password. Fixed my problem by adding password. Even though my computer is at home and in a safe location, still need a password.
I found that if you right click on the OneDrive icon (two white clouds) in the system tray (where your time shows) and then choose "Quit OneDrive" and then start it again from the Start Menu, it would let me access my files that previously gave the "We can't open this file right now. Make sure OneDrive is running on your PC, then try again" error.
This solution used to work in the past. However, after the most recent Windows update, the OneDrive Icon (two white clouds) is now missing our computers (yes, plural). Also, OneDrive settings can no longer be accesses by right-clicking on OneDrive in explorer. There seems to be no way to access OneDrive settings to quit and start again.
Thank you! it works for me!
Thanks Brother
