We can't open this file right now. Make sure OneDrive is running on your PC, then try again.

Anonymous
2018-04-26T17:51:26+00:00

I keep getting this error message when I try to recover my files from OneDrive.

"We can't open this file right now.  Make sure OneDrive is running on your PC, then try again."

These files were on my windows 8 laptop, but it died so I put everything in OneDrive and now I can't access my files!!!!  Help!!!!  My new laptop is running on windows 10.

How do I fix this?  I need these files ASAP!!!!

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-06-04T12:39:51+00:00

I found that if you right click on the OneDrive icon (two white clouds) in the system tray (where your time shows) and then choose "Quit OneDrive" and then start it again from the Start Menu, it would let me access my files that previously gave the "We can't open this file right now.  Make sure OneDrive is running on your PC, then try again" error.

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  1. Anonymous
    2018-11-25T03:59:01+00:00

    I do not seem to have the exit option. Yet this is the only solution I can find online.

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  2. Anonymous
    2018-12-27T19:06:08+00:00

    Your suggestion worked!

    Thank you!

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  3. Anonymous
    2019-01-03T16:07:06+00:00

    if you have OneDrive Syncing pause you will get this error, start file syncing again and it should work.

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  4. Anonymous
    2019-01-09T17:11:12+00:00

    I'm having this problem but I can still access files at onedrive.live.com.

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