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I keep getting this error message when I try to recover my files from OneDrive.
"We can't open this file right now. Make sure OneDrive is running on your PC, then try again."
These files were on my windows 8 laptop, but it died so I put everything in OneDrive and now I can't access my files!!!! Help!!!! My new laptop is running on windows 10.
How do I fix this? I need these files ASAP!!!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found that if you right click on the OneDrive icon (two white clouds) in the system tray (where your time shows) and then choose "Quit OneDrive" and then start it again from the Start Menu, it would let me access my files that previously gave the "We can't open this file right now. Make sure OneDrive is running on your PC, then try again" error.
I just had this issue and it was because I moved my user folder (a common desire when a generic user name has been installed on a PC and you want to rename it to your Microsoft account). This meant OneDrive was no longer running. Starting it from the Start Menu immediately gave the error that it couldn't find my user folder. Running "Set up OneDrive" from the options and pointing it to the correct location fixed the issue.
So check if your OneDrive is running by looking in the system tray. If it is not, start it from the start menu (or by searching in the search field), and look for any messages.
Hope this helps.
Nick
I am having the same problem. It was working fine until about two weeks ago. I have Windows 10 install on all my devices. So, I doubt that it has anything to do with the fact that you were previously using Windows 8.
HOW DO I READ AND ANSWER, THIS SAme question has been asked over and over. now
Start menu--> Click one OneDrive in the App list--> Success
If you change your network settings onedrive will not sync.
For instance , set windows update to a metered connection .
