We can't open this file right now. Make sure OneDrive is running on your PC, then try again.

Anonymous
2018-04-26T17:51:26+00:00

I keep getting this error message when I try to recover my files from OneDrive.

"We can't open this file right now.  Make sure OneDrive is running on your PC, then try again."

These files were on my windows 8 laptop, but it died so I put everything in OneDrive and now I can't access my files!!!!  Help!!!!  My new laptop is running on windows 10.

How do I fix this?  I need these files ASAP!!!!

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2018-06-04T12:39:51+00:00

I found that if you right click on the OneDrive icon (two white clouds) in the system tray (where your time shows) and then choose "Quit OneDrive" and then start it again from the Start Menu, it would let me access my files that previously gave the "We can't open this file right now.  Make sure OneDrive is running on your PC, then try again" error.

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  1. Anonymous
    2019-09-24T05:20:59+00:00

    REGRET FOR MY DELAY IN REPLY. BUT MY ENGLISH IS VERY LIMITED AND HAD TO WAIT OR A FRIENDS ASSISTANCE. 

    IN FACT MANY THANK FOR YOUR HELP TO RESOLVE MY PROBLEM, AND I AM GRATEFULL TO HVE YOUR HELP.

    REGARDS CH.XIROS..

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  2. Anonymous
    2019-09-23T16:57:45+00:00

    Syncing is not paused. But thank you anyway.

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  3. Anonymous
    2019-09-23T14:05:55+00:00

    pictures from my one drive will not open on my new stick computer

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  4. Anonymous
    2019-09-14T23:02:59+00:00

    I have a little solution that might help out:

    On the right of the "taskbar" (its that fine strip on the bottom of the screen that shows you the windows logo, a magnifying glass, all your currently running or pinned applications and the date and time) you should find a little blue cloud icon, which illustrates the OneDrive logo (If you dont find it, then click on the little arrow on the right of the taskbar, then on the little pop-up that will appear, press on the blue cloud).

    After you clicked on the icon there should be a pop-up with all your OneDrive files. At the bottom-right of that pop up you will find a button saying "more" along with three dots...

    click on that, and then click on "resume syncing"

    This should help, however I'm not sure that this works long-term, but for now, its working just fine with me.

    :-)

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