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I keep getting this error message when I try to recover my files from OneDrive.
"We can't open this file right now. Make sure OneDrive is running on your PC, then try again."
These files were on my windows 8 laptop, but it died so I put everything in OneDrive and now I can't access my files!!!! Help!!!! My new laptop is running on windows 10.
How do I fix this? I need these files ASAP!!!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found that if you right click on the OneDrive icon (two white clouds) in the system tray (where your time shows) and then choose "Quit OneDrive" and then start it again from the Start Menu, it would let me access my files that previously gave the "We can't open this file right now. Make sure OneDrive is running on your PC, then try again" error.
i just want it to work. it doesn't make any sense that you can't use the files you saved to the cloud??
I am having the same problem. It was working fine until about two weeks ago. I have Windows 10 install on all my devices. So, I doubt that it has anything to do with the fact that you were previously using Windows 8.
THis worked! Thank you.
Hi,
I suggest you follow the steps described by Rupicola.
A lot of users had success with his process.
Regards,
Will.
