OneDrive won't sign in

Anonymous
2018-08-27T03:35:28+00:00

I am running Windows 10 on an HP laptop. The last couple of days OneDrive continually says "Signing In" but never gets signed in. It has been fine prior to this. What do I do to correct the problem?

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-08-27T03:38:02+00:00

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

Please, clear your browsers from cache, temporary files, cookies, etc, Then verified that you place the right credentials and log in to your account. Then follow the procedures in the link below:

  1. Exit OneDrive (right click in the system tray)
  2. Go to Control Panel > User Accounts > Credential Manager
  3. Click on "Windows Credentials" (on the right)
  4. Choose the down arrow to the right of "OneDrive Cached Credential"
  5. Choose Edit, and enter your OneDrive (Microsoft Account) Username/Password.
  6. Go to the start menu, and launch "OneDrive" again

This may restore your OneDrive without resetting your local copy.

Alternatively, simply remove the "OneDrive Cached Credential" (there is an option to do so) and let OneDrive start over. The positive side is IF you wanted to move your OneDrive to another location, you'll have the opportunity to do so during the reset. Either way, you will NOT lose your online data.

Please let me know if this helped and works.

Best Regards,

Diego R.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

99 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-02-18T01:21:04+00:00

    Hi, I also uses Windows 10, but when I go to credential, it doesn't even display Onedrive. I had to download the application to access my account and it doesn't syncronise with my computer, it keeps lagging if I want to download anything, it's a real pain. How can I log in and syncronise my Onedrive?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-03-21T04:10:28+00:00

    Thank you so much Diego!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-05-14T14:25:50+00:00

    Agree completely. Ditto on every statement you made.

    Sadly, it blows my mind that so many people are willing to tolerate this crap and pursue some  fantasy fix that never materializes.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-05-22T21:33:46+00:00

    My OneDrive on my HP laptop is not updating.  It is updating on my tablet using the same user name/password.

    I went to "Windows Credentials" but I do not have a line for "OneDrive Cached Credential". There are several other items listed but not that.

    Now what?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments