OneDrive won't sign in

Anonymous
2018-08-27T03:35:28+00:00

I am running Windows 10 on an HP laptop. The last couple of days OneDrive continually says "Signing In" but never gets signed in. It has been fine prior to this. What do I do to correct the problem?

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2018-08-27T03:38:02+00:00

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

Please, clear your browsers from cache, temporary files, cookies, etc, Then verified that you place the right credentials and log in to your account. Then follow the procedures in the link below:

  1. Exit OneDrive (right click in the system tray)
  2. Go to Control Panel > User Accounts > Credential Manager
  3. Click on "Windows Credentials" (on the right)
  4. Choose the down arrow to the right of "OneDrive Cached Credential"
  5. Choose Edit, and enter your OneDrive (Microsoft Account) Username/Password.
  6. Go to the start menu, and launch "OneDrive" again

This may restore your OneDrive without resetting your local copy.

Alternatively, simply remove the "OneDrive Cached Credential" (there is an option to do so) and let OneDrive start over. The positive side is IF you wanted to move your OneDrive to another location, you'll have the opportunity to do so during the reset. Either way, you will NOT lose your online data.

Please let me know if this helped and works.

Best Regards,

Diego R.

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  1. Anonymous
    2020-11-03T18:42:11+00:00

    I am running the latest version of windows 10.  I have internet access but no matter what I do. Credential Managers, REGEDIT, Uninstall, Restart, Reinstall.  App store and Explorer versions.  Nothing. PLEASE help!

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  2. Anonymous
    2020-11-05T22:50:03+00:00

    I have exactly the same issue and can't solve it at all

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  3. Anonymous
    2020-11-09T16:56:20+00:00

    I had battled the sign in issues for over a week.   Turns out it was my ISP security settings and nothing at all to do with OneDrive! 

    Don't overlook that variable as it cost me hours of time wasted and unbelievable frustration.

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  4. Anonymous
    2020-12-13T01:34:24+00:00

    I can't log into one drive. It keeps saying can't find an account with that name. yes, i changed my email several months back and it still wants the old email and password. i don't remember the password for that old email. how doi fix this.

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