OneDrive won't sign in

Anonymous
2018-08-27T03:35:28+00:00

I am running Windows 10 on an HP laptop. The last couple of days OneDrive continually says "Signing In" but never gets signed in. It has been fine prior to this. What do I do to correct the problem?

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-08-27T03:38:02+00:00

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

Please, clear your browsers from cache, temporary files, cookies, etc, Then verified that you place the right credentials and log in to your account. Then follow the procedures in the link below:

  1. Exit OneDrive (right click in the system tray)
  2. Go to Control Panel > User Accounts > Credential Manager
  3. Click on "Windows Credentials" (on the right)
  4. Choose the down arrow to the right of "OneDrive Cached Credential"
  5. Choose Edit, and enter your OneDrive (Microsoft Account) Username/Password.
  6. Go to the start menu, and launch "OneDrive" again

This may restore your OneDrive without resetting your local copy.

Alternatively, simply remove the "OneDrive Cached Credential" (there is an option to do so) and let OneDrive start over. The positive side is IF you wanted to move your OneDrive to another location, you'll have the opportunity to do so during the reset. Either way, you will NOT lose your online data.

Please let me know if this helped and works.

Best Regards,

Diego R.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

99 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-07-10T14:32:25+00:00

    NO, I filled in the information in your way, it still can't log in.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-07-10T21:07:17+00:00

    Here’s the most distressing thought.

    Earlier in this thread somebody mentioned going back to Dropbox.  I can’t use Dropbox without a VPN because I’m in China.

    Just on the off chance I started up the VPN (which is actually illegal here) and I was able to connect.  

    Later in the afternoon, without the VPN, some files got uploaded, but after a wait of several hours, while at night nothing uploaded over a 10 hour period.

    Started the VPN and updates began to process immediately.

    The lesson then is that the blockage is not at the Microsoft side but at the local ISP side.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-07-11T04:38:43+00:00

    Hi,

    I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

    Please, clear your browsers from cache, temporary files, cookies, etc, Then verified that you place the right credentials and log in to your account. Then follow the procedures in the link below:

    1. Exit OneDrive (right click in the system tray)
    2. Go to Control Panel > User Accounts > Credential Manager
    3. Click on "Windows Credentials" (on the right)
    4. Choose the down arrow to the right of "OneDrive Cached Credential"
    5. Choose Edit, and enter your OneDrive (Microsoft Account) Username/Password.
    6. Go to the start menu, and launch "OneDrive" again

    This may restore your OneDrive without resetting your local copy.

    Alternatively, simply remove the "OneDrive Cached Credential" (there is an option to do so) and let OneDrive start over. The positive side is IF you wanted to move your OneDrive to another location, you'll have the opportunity to do so during the reset. Either way, you will NOT lose your online data.

    Please let me know if this helped and works.

    Best Regards,

    Diego R.

    HI

    thank you for shareing

    my problem is resolved now.

    Thank You

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-07-12T10:09:52+00:00

    Just an input without doing anything and today (this morning) I turned up my laptop and suddently which Onedrive can sync properly and able to sign in. Not sure what have been done, I guess just some Windows update then after restart everything just works...

    Was this answer helpful?

    0 comments