OneDrive won't sign in

Anonymous
2018-08-27T03:35:28+00:00

I am running Windows 10 on an HP laptop. The last couple of days OneDrive continually says "Signing In" but never gets signed in. It has been fine prior to this. What do I do to correct the problem?

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2018-08-27T03:38:02+00:00

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

Please, clear your browsers from cache, temporary files, cookies, etc, Then verified that you place the right credentials and log in to your account. Then follow the procedures in the link below:

  1. Exit OneDrive (right click in the system tray)
  2. Go to Control Panel > User Accounts > Credential Manager
  3. Click on "Windows Credentials" (on the right)
  4. Choose the down arrow to the right of "OneDrive Cached Credential"
  5. Choose Edit, and enter your OneDrive (Microsoft Account) Username/Password.
  6. Go to the start menu, and launch "OneDrive" again

This may restore your OneDrive without resetting your local copy.

Alternatively, simply remove the "OneDrive Cached Credential" (there is an option to do so) and let OneDrive start over. The positive side is IF you wanted to move your OneDrive to another location, you'll have the opportunity to do so during the reset. Either way, you will NOT lose your online data.

Please let me know if this helped and works.

Best Regards,

Diego R.

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  1. Anonymous
    2018-11-29T12:36:36+00:00

    Hi,

    No I can't, I get the same message with an image of a bicycle.

    I also still have an intermittent problem at the moment syncing large files from the phone, it starts to upload, gets about 100Mb in then errors and starts again.  Been doing that for the last 30mins or so.  Glad I'm not paying for the data.

    Andy

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  2. Anonymous
    2018-11-29T12:34:40+00:00

    Hello again,

    Can you access your files online? I am going onto my onedrive online and it is trying to load but doesn't manage to and then gives an (incessantly recurring) error message saying 'Something went wrong. Please try again or refresh the page'.

    Any ideas?

    Thanks

    Yes I can see the files online, and the Onedrive folder syncs ok. So for me everything is restored.

    Tomas

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  3. Anonymous
    2018-11-29T12:24:47+00:00

    Hello again,

    Can you access your files online? I am going onto my onedrive online and it is trying to load but doesn't manage to and then gives an (incessantly recurring) error message saying 'Something went wrong. Please try again or refresh the page'.

    Any ideas?

    Thanks

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    2 people found this answer helpful.
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  4. Anonymous
    2018-11-29T11:38:26+00:00

    Oh great, thanks for letting me know - yes, mine seems to be working now too! :-)

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