OneDrive won't sign in

Anonymous
2018-08-27T03:35:28+00:00

I am running Windows 10 on an HP laptop. The last couple of days OneDrive continually says "Signing In" but never gets signed in. It has been fine prior to this. What do I do to correct the problem?

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2018-08-27T03:38:02+00:00

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

Please, clear your browsers from cache, temporary files, cookies, etc, Then verified that you place the right credentials and log in to your account. Then follow the procedures in the link below:

  1. Exit OneDrive (right click in the system tray)
  2. Go to Control Panel > User Accounts > Credential Manager
  3. Click on "Windows Credentials" (on the right)
  4. Choose the down arrow to the right of "OneDrive Cached Credential"
  5. Choose Edit, and enter your OneDrive (Microsoft Account) Username/Password.
  6. Go to the start menu, and launch "OneDrive" again

This may restore your OneDrive without resetting your local copy.

Alternatively, simply remove the "OneDrive Cached Credential" (there is an option to do so) and let OneDrive start over. The positive side is IF you wanted to move your OneDrive to another location, you'll have the opportunity to do so during the reset. Either way, you will NOT lose your online data.

Please let me know if this helped and works.

Best Regards,

Diego R.

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  1. Anonymous
    2020-04-28T12:01:25+00:00
    1. Click on "Windows Credentials" (on the right) - There is nothing to click on on the right
    2. Choose the down arrow to the right of "OneDrive Cached Credential" - There are no Windows Credentials

    Onedrive is not mentioned at all

    Windows 7

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  2. Anonymous
    2020-04-13T18:32:10+00:00

    This did not work for me

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  3. Anonymous
    2020-04-04T00:19:34+00:00

    one drive is not listed

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  4. Anonymous
    2020-03-25T20:06:10+00:00

    I followed your instructions  but it still says my password is incorrect EVEN after resetting it a dozen times to sign into one drive.   This is unbelievable.  I've used the same sign in name and password for years and all of a sudden they are no good and resetting them does no good either.  I give up.   I can sign into my microsoft account but one drive doesn't work.  It says my password is wrong.  At first I couldn't sign into my micro account as it says there was a problem.  I had to verify who I am.  Microsoft wanted to send me a code to my old email address that no longer exists but I couldn't change that to my present address so I couldn't verify with the code.  I'm trying a new Micro account right now but one drive won't work.  Wrong password ....again!  This has been a SUPER pain!!  Thanks Microsoft for all the problems you've given me.

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