Windows 10 black screen with cursor after login

Anonymous
2018-04-13T19:24:03+00:00

Hi, I have been trying to login to my computer for two days but every time I enter my password a black screen with only a cursor appears. I am unable to access anything on my computer besides task manager. I tried to run explorer.exe which did not do anything, I also tried many different fixes which all did not work. Hope you can help.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-04-20T04:43:33+00:00

I hope, you might have resolved the issue.

In case, if anyone out there has the same issue, you can try the following option to resolve the issue.

Whenever you end up with 'Windows 10 blank screen with cursor after login' follow below solution.

Step 1: on the blank screen with cursor, Click 'Ctrl+Alt+Del' it will bring you the option for "Task Manager" along with other options

(You can also use the key combination CTRL+SHIFT+ESC to open the Task Manager directly.)

Step 2: Click on Task manager 'File '-->New Task (run)

Step 3: Type at Run 'services.msc' (without quotes), it will open windows services.

Step 4: Under the services, look for the service name 'AppReadiness' and double click on the 'AppReadiness" service.

Step 5: It will open 'AppReadiness' properties. Click on startup type and select 'Disabled", Click Apply and click ok.

Restart the PC:

Step 6: Click on Task Manager 'File' --> New Task (run)

Step 7: type at Run 'CMD' (without quotes) -->It will open command prompt

Step 8: At the command prompt type 'shutdown /s /f', this will shutdown the system.

Restart the system and you should be able to login without any issues. 

The above fix resolves what it says in the subject and could be a workaround solution only.

Was this answer helpful?

1800+ people found this answer helpful.
0 comments
Answer accepted by question author
DaveM121 931.2K Reputation points Independent Advisor
2018-04-13T19:25:01+00:00

Hi Sean,

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Was this answer helpful?

400+ people found this answer helpful.
0 comments

120 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-10-11T21:53:50+00:00

    Just Press win+P 

    After installing windows on some laptops, windows dosn't recognise your laptop screen as your main display.

     By pressing win+p a couple of times. Windows switches screen modes. Keep pressing (and wait a bit) until you see the screen on your pc.

    Hope this helps others

    Best regards 

    Lars

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-10-12T08:59:37+00:00

    Lietzen,

    Thanks for your reply.

    It is a known problem, that if you have two or more screens, that your primary screen (Login window), may not be viable when you first power on and Win+P will allow you to locate the primary screen by changing the Display setting to Duplicate and the login window will appear.

    However, that is not the issue that we have. The issue we are getting is that the 'updates in progress' screen has not been triggered by a Microsoft Update and we are unable to see that the PC is finishing off an update. (The hard drive light on the device gives this away by how busy it is.)

    If the PC is left with the drive light flashing, the update will finish and the PC will then proceed to finish it's booting process. This can occur both before and after login, depending on the type of update being applied.

    If you do a hard restart on the PC, then you are just forcing the update to start again and you will still have to wait for the process to finish.

    Cheers,

    Barry.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-11-08T18:59:22+00:00

    I recently had the same issue.

    I tried to go into safe mode but it didn't work. I tried to boot from windows cd but it didn't work.

    I decided to remove the CMOS battery on the motherboard. I removed it and put it back after 1 minute. Just before powering the PC on, I only connected my monitor, mouse and keyboard. Powered the PC and it started as normal.

    This solved my problem, give it  a try.

    Was this answer helpful?

    0 comments