Windows 10 black screen with cursor after login

Anonymous

Hi, I have been trying to login to my computer for two days but every time I enter my password a black screen with only a cursor appears. I am unable to access anything on my computer besides task manager. I tried to run explorer.exe which did not do anything, I also tried many different fixes which all did not work. Hope you can help.

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Anonymous

I hope, you might have resolved the issue.

In case, if anyone out there has the same issue, you can try the following option to resolve the issue.

Whenever you end up with 'Windows 10 blank screen with cursor after login' follow below solution.

Step 1: on the blank screen with cursor, Click 'Ctrl+Alt+Del' it will bring you the option for "Task Manager" along with other options

(You can also use the key combination CTRL+SHIFT+ESC to open the Task Manager directly.)

Step 2: Click on Task manager 'File '-->New Task (run)

Step 3: Type at Run 'services.msc' (without quotes), it will open windows services.

Step 4: Under the services, look for the service name 'AppReadiness' and double click on the 'AppReadiness" service.

Step 5: It will open 'AppReadiness' properties. Click on startup type and select 'Disabled", Click Apply and click ok.

Restart the PC:

Step 6: Click on Task Manager 'File' --> New Task (run)

Step 7: type at Run 'CMD' (without quotes) -->It will open command prompt

Step 8: At the command prompt type 'shutdown /s /f', this will shutdown the system.

Restart the system and you should be able to login without any issues.

The above fix resolves what it says in the subject and could be a workaround solution only.

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DaveM121 931.2K Independent Advisor

Hi Sean,

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

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120 additional answers

Anonymous

2018-04-20T23:30:07+00:00

I tried everything to fix this, new user account, sfc, dism, safemode, etc and nothing worked. This worked on the first try. Unbelievable! The only issue I ran into is that booting into command prompt mode, not safe mode with command prompt, changed the location where my c: drive was. It boots to x: and when looking at c:, there was nothing there. I also have two other drives, so instead of d: or e:, my c: was located at e:. When selecting e: I then saw my windows folder and everything else on c:. Then I was able to rename, move, or delete the files below.

https://answers.microsoft.com/en-us/windows/forum/apps\_windows\_10-winapps-appscat\_productivity/windows-10-start-button-get-appxpackage-also-not/1eddb653-252c-4fbf-a9eb-adb88169cf5e

Crantex replied on Jan 3, 2018...here's part of what he wrote.

"Rather than set up a scheduled task as described there I rebooted my machine into a command prompt (not safe mode but a command prompt) and renamed the following files:-

C:\ProgramData\Microsoft\Windows\AppRepository\StateRepository-Deployment.srd

C:\ProgramData\Microsoft\Windows\AppRepository\StateRepository-Deployment.srd-shm

C:\ProgramData\Microsoft\Windows\AppRepository\StateRepository-Deployment.srd-wal

C:\ProgramData\Microsoft\Windows\AppRepository\StateRepository-Machine.srd

C:\ProgramData\Microsoft\Windows\AppRepository\StateRepository-Machine.srd-shm

C:\ProgramData\Microsoft\Windows\AppRepository\StateRepository-Machine.srd-wal

e.g. C:\ProgramData\Microsoft\Windows\AppRepository\StateRepository-Deployment.srd renamed to C:\ProgramData\Microsoft\Windows\AppRepository\StateRepository-Deployment-Corrupted.srd"
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Virginia M 41,985 Reputation points Independent Advisor

2018-04-15T16:34:33+00:00

Many users are also reporting the same, one thought is that the user profile has become corrupt & the solution is to create a new one within cmd prompt under task manager.

From the black screen press ctrl alt del to open task manager -> file -> run new task

type "cmd.exe" without quotes, and check the admin privileges box.

in cmd:

type:

net user /add [username] [password]

username and password without []

press enter, then type:

net localgroup administrators [username] /add

https://www.reddit.com/r/techsupport/comments/8...

Once logged into the new account you should be able to access the old account’s folders to transfer personal files over to the new account.
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Anonymous

2018-04-14T00:49:46+00:00
Power on and off your computer three times

How do you do that?

Power on, when you see the Windows Logo - power off

Power on, when you see the Windows Logo - power off

Power on, it will then your computer will boot into the Advanced Recovery environment

You might be asked to sign in with your Microsoft Account or Local Account password.

Click Advanced Options

Click Troubleshoot

Click Advanced Options

Click System Restore, see if you can go back to an earlier time.

If not, boot into the recovery environment again, then try performing a startup repair.

If that does not work, boot into the recovery environment, then click 'Go back to previous version of Windows'

If that does not work.

Power on and off your computer three times

On the third time, your computer will boot into the Advanced Recovery environment

Click Advanced Options

Click Troubleshoot

Click Reset this PC

Click Keep my files

Choose your account

Enter your password

Click Continue

Click Reset

If that does not work.

Go to a working computer, download, create a bootable copy, then perform a clean install.
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	Step 1: How to download official Windows 10 ISO files 

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	Step 2: How to: Perform a clean install of Windows 10

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If there are files on the drive you want to recover, see -  How to: Perform a Custom install of Windows 10
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http://answers.microsoft.com/en-us/insider/wiki...
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