Windows 10 black screen with cursor after login

Anonymous

Hi, I have been trying to login to my computer for two days but every time I enter my password a black screen with only a cursor appears. I am unable to access anything on my computer besides task manager. I tried to run explorer.exe which did not do anything, I also tried many different fixes which all did not work. Hope you can help.

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Answer accepted by question author

Anonymous

I hope, you might have resolved the issue.

In case, if anyone out there has the same issue, you can try the following option to resolve the issue.

Whenever you end up with 'Windows 10 blank screen with cursor after login' follow below solution.

Step 1: on the blank screen with cursor, Click 'Ctrl+Alt+Del' it will bring you the option for "Task Manager" along with other options

(You can also use the key combination CTRL+SHIFT+ESC to open the Task Manager directly.)

Step 2: Click on Task manager 'File '-->New Task (run)

Step 3: Type at Run 'services.msc' (without quotes), it will open windows services.

Step 4: Under the services, look for the service name 'AppReadiness' and double click on the 'AppReadiness" service.

Step 5: It will open 'AppReadiness' properties. Click on startup type and select 'Disabled", Click Apply and click ok.

Restart the PC:

Step 6: Click on Task Manager 'File' --> New Task (run)

Step 7: type at Run 'CMD' (without quotes) -->It will open command prompt

Step 8: At the command prompt type 'shutdown /s /f', this will shutdown the system.

Restart the system and you should be able to login without any issues.

The above fix resolves what it says in the subject and could be a workaround solution only.

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Answer accepted by question author

DaveM121 931.2K Independent Advisor

Hi Sean,

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

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120 additional answers

Anonymous

2018-06-11T12:44:03+00:00
This worked for me:

Log in using a different user account:

The black screen problem can also be caused by corrupted Windows user profile. If you can log in to Windows with a different user account, and use it without any problems, a corrupted user profile may be the cause. You can then replace the folder of the corrupted user profile with the folder of the working user profile. Here’s how:

1) Restart your computer in Safe Mode. (That was not even necessary for me)
1. Login with the working user account.
2. Navigate to C:\Users{working-user-profile-name}\AppData\Local\Microsoft\Windows\Caches.
3. Copy the folder “Caches”.
4. Navigate to C:\Users{broken-user-profile-name}\AppData\Local\Microsoft\Windows\Caches.
5. Replace the folder with the folder from the working user file.
6. Restart your PC and you should be able to log in again with the ‘corrupted’ user-profile. Good luck!
If you don’t have an existing working user account, you can create a new account. Ensure your Windows user account is an administrator. (If it’s not, you can activate the built-in administrator account in Windows and use it to login to Windows.
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Anonymous

2018-06-05T12:14:26+00:00

I hope, you might have resolved the issue.

In case, if anyone out there has the same issue, you can try the following option to resolve the issue.

Whenever you end up with 'Windows 10 blank screen with cursor after login' follow below solution.

Step 1: on the blank screen with cursor, Click 'Ctrl+Alt+Del' it will bring you the option for "Task Manager" along with other options

(You can also use the key combination CTRL+SHIFT+ESC to open the Task Manager directly.)

Step 2: Click on Task manager 'File '-->New Task (run)

Step 3: Type at Run 'services.msc' (without quotes), it will open windows services.

Step 4: Under the services, look for the service name 'AppReadiness' and double click on the 'AppReadiness" service.

Step 5: It will open 'AppReadiness' properties. Click on startup type and select 'Disabled", Click Apply and click ok.

Restart the PC:

Step 6: Click on Task Manager 'File' --> New Task (run)

Step 7: type at Run 'CMD' (without quotes) -->It will open command prompt

Step 8: At the command prompt type 'shutdown /s /f', this will shutdown the system.

Restart the system and you should be able to login without any issues.

The above fix resolves what it says in the subject and could be a workaround solution only.

Thank you! This worked :)
Was this answer helpful?

100+ people found this answer helpful.

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