Windows 10 black screen with cursor after login

Anonymous
2018-04-13T19:24:03+00:00

Hi, I have been trying to login to my computer for two days but every time I enter my password a black screen with only a cursor appears. I am unable to access anything on my computer besides task manager. I tried to run explorer.exe which did not do anything, I also tried many different fixes which all did not work. Hope you can help.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2018-04-20T04:43:33+00:00

I hope, you might have resolved the issue.

In case, if anyone out there has the same issue, you can try the following option to resolve the issue.

Whenever you end up with 'Windows 10 blank screen with cursor after login' follow below solution.

Step 1: on the blank screen with cursor, Click 'Ctrl+Alt+Del' it will bring you the option for "Task Manager" along with other options

(You can also use the key combination CTRL+SHIFT+ESC to open the Task Manager directly.)

Step 2: Click on Task manager 'File '-->New Task (run)

Step 3: Type at Run 'services.msc' (without quotes), it will open windows services.

Step 4: Under the services, look for the service name 'AppReadiness' and double click on the 'AppReadiness" service.

Step 5: It will open 'AppReadiness' properties. Click on startup type and select 'Disabled", Click Apply and click ok.

Restart the PC:

Step 6: Click on Task Manager 'File' --> New Task (run)

Step 7: type at Run 'CMD' (without quotes) -->It will open command prompt

Step 8: At the command prompt type 'shutdown /s /f', this will shutdown the system.

Restart the system and you should be able to login without any issues. 

The above fix resolves what it says in the subject and could be a workaround solution only.

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DaveM121 931.2K Reputation points Independent Advisor
2018-04-13T19:25:01+00:00

Hi Sean,

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

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  1. Anonymous
    2019-01-18T19:57:28+00:00

    I believe I resolved the issue with part of this response above. 

    On the "black screen" desktop, CTRL+ALT+DEL worked to get into the selection menu. In the bottom right corner, click the Power button and you get a menu; hover over "Restart", hold SHIFT, and keep holding SHIFT while you click on "Restart". This will get you into Advanced Repair mode without doing the hard resets. Once in the blue Advanced Repair mode, you want to go to Troubleshooting, Advanced Options, then More Options to change the startup behavior. 

    ATTEMPT 1: Rebooted PC via “Shift+Restart”, attempted Startup Repair – FAILED

    ATTEMPT 2: Rebooted PC via “Shift+Restart”, F5 Safe Mode w/Networking – Desktop appears as usual.

    ·         CMD (Admin) – Ran “SFC /scannow” – no errors found.

    ·         CMD (Admin) – Ran “DISM /Online /Cleanup-Image /RestoreHealth” (make sure to put spaces before each "/") – After DISM complete, rebooted PC in Normal Mode – PC booted correctly, can see desktop correctly.

    After the PC booted correctly into Normal Mode, the screen was fully visible. I proceeded to do a minor cleanup and make sure all updates were current (Windows, manufacturer). Rebooted multiple times and desktop loaded correctly each time.

    Thanks!

    Jessica

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  2. Anonymous
    2019-01-17T20:12:22+00:00

    I'm having the same problem as the OP.  I've tried everything I can in this thread, with no joy.  Problems started after computer was moved after a month of inactivity--so it's possibly a problem with an update.

    • It won't roll back to previous state.
    • It won't do a full reset.
    • Automatic Repair fails, with a notice that it did so.
    • Reboot options such as Safe Mode, Safe Mode with CMD, etc. give same result as normal sign-on (black screen).

    I can get the menu with CTRL-ALT-Delete and the Task Manager will come up with that or with CTRL-SHIFT-ESC.  I've disabled everything on the Startup tab of the Task Manager.  I can get an Administrator CMD window from the Task Manager.  I can get to the "Choose an option" page by SHIFT-clicking on Restart after a CTRL-ALT-DELETE; then choosing "Continue" brings me (after reboot) back to the same "Choose an option" page, or sometimes to a normal login leading to black screen.  Choosing "Troubleshoot" from the "Choose an option" page and then "Advanced Options" gives me:

    • System Restore (fails),
    • Go back to the previous version (fails),
    • System Image Recovery (reboots, then can't find an image),
    • Startup Repair (fails),
    • Command Prompt (gives a CMD window but with a "not enough memory" error message),
    • UEFI Firmware Settings (gives an interface with no "reset to factory conditions"-type item),
    • Startup Settings (reboots to a menu).

    At the Startup Settings menu, I've disabled the early launch anti-malware protection, and tried the Safe Mode options, which all result in a reboot with Automatic Repair failing.

    From Task Manager, I've attempted to run explorer.exe (silently fails) and services.msc (gives a blank Internet Explorer window, with "(Not Responding)" in the title bar, and then that window disappears after a few seconds).

    I can run a CMD window as Administrator.  I tried the solution involving StateRepository files but get an "access denied" message when I try to move them.  I tried ICACLS to give myself full access but got another "access denied" error.

    I can also run msconfig.  Changing that to a diagnostic startup, after login I get a window titled "taskhostw.exe - Success" and the message "Unknown Hard Error", but otherwise still the black screeen.  I don't know enough about the rest of msconfig to fiddle with it.

    Can anyone think of what else I can try/do?

    Thanks.

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  3. Anonymous
    2019-01-16T15:06:54+00:00

    Just had this problem. ctrl alt del gets the green screen. Log out and back in. Problem solved.

    alternatively, ctrl alt del and open up Task Manager to see if there is something that needs to be disabled in Start Up tab.

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