Windows 10 black screen with cursor after login

Anonymous
2018-04-13T19:24:03+00:00

Hi, I have been trying to login to my computer for two days but every time I enter my password a black screen with only a cursor appears. I am unable to access anything on my computer besides task manager. I tried to run explorer.exe which did not do anything, I also tried many different fixes which all did not work. Hope you can help.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2018-04-20T04:43:33+00:00

I hope, you might have resolved the issue.

In case, if anyone out there has the same issue, you can try the following option to resolve the issue.

Whenever you end up with 'Windows 10 blank screen with cursor after login' follow below solution.

Step 1: on the blank screen with cursor, Click 'Ctrl+Alt+Del' it will bring you the option for "Task Manager" along with other options

(You can also use the key combination CTRL+SHIFT+ESC to open the Task Manager directly.)

Step 2: Click on Task manager 'File '-->New Task (run)

Step 3: Type at Run 'services.msc' (without quotes), it will open windows services.

Step 4: Under the services, look for the service name 'AppReadiness' and double click on the 'AppReadiness" service.

Step 5: It will open 'AppReadiness' properties. Click on startup type and select 'Disabled", Click Apply and click ok.

Restart the PC:

Step 6: Click on Task Manager 'File' --> New Task (run)

Step 7: type at Run 'CMD' (without quotes) -->It will open command prompt

Step 8: At the command prompt type 'shutdown /s /f', this will shutdown the system.

Restart the system and you should be able to login without any issues. 

The above fix resolves what it says in the subject and could be a workaround solution only.

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DaveM121 931.2K Reputation points Independent Advisor
2018-04-13T19:25:01+00:00

Hi Sean,

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

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  1. Anonymous
    2019-09-13T19:43:38+00:00

    it took me 2 days of searching for this answer and it worked the first time I did it.

    My history with this issue goes back to april 2018 update to version 1803.

    This answer is what I was looking for as my hard drive was failing at the time, I cloned my drive to a new HDD and fixed most of the issues but the update would fail everytime. After installing the update to 1809 from an ISO mount to a drive the black screen would appear with the mouse cursor after login but nothing else even the Task Manager would not seem to start.

    I restarted in safe mode with command prompt and after login the only thing that started was the command prompt window the desktop did not start.

    I tried to start Task Manager and after 10 minutes the Task Manager appeared but was slow as hell and stopped responding. I was able to see explorer.exe had started twice, and I could start other programs that did not rely on Windows API or the system to run, they started up right away no delay at all. This lead me to try the method posted here.

    My conclusion is that at least 1 of the 6 files had been corrupted when my old HDD had started to fail as there where a bunch of other files that had been corrupted at the time SFC.exe had reported that much and after replacing them by copying them from my laptop my PC would boot and 99.9% of the issues were gone but the update to 1803 would fail.

    After applying this fix my PC now works as if nothing had ever happened and all remaining issues were resolved.

    What I did was to create a batch file and put it into the root directory of my system drive, reboot into recovery mode > command prompt the changed the current drive and searched the root directory untill I found the root directory that contained the batch file I created "updatefix.cmd" and then ran the batch file and restarted my PC into normal mode and everything started properely.

    My batch file is the following lines of code:

    cd "ProgramData\Microsoft\Windows\AppRepository"

    ren "StateRepository-Deployment.srd" "StateRepository-Deployment-Corrupted.srd"

    ren "StateRepository-Deployment.srd-shm" "StateRepository-Deployment-Corrupted.srd-shm"

    ren "StateRepository-Deployment.srd-wal" "StateRepository-Deployment-Corrupted.srd-wal"

    ren "StateRepository-Machine.srd" "StateRepository-Machine-Corrupted.srd"

    ren "StateRepository-Machine.srd-shm" "StateRepository-Machine-Corrupted.srd-shm"

    ren "StateRepository-Machine.srd-wal" "StateRepository-Machine-Corrupted.srd-wal"

    Thanks man!! I'm on it for a week at least..

    I was very skeptical about this but so frustrated that I had to give it a go... and it worked!!

    Though I had to perform some more actions during the process, documenting for the sake of others:

    I did everything as written, but executing the batch file in safe mode returned an error message "access is denied" when trying to rename the files.

    I had to login back in non-safe mode and set permissions as suggested here: 

    https://ngambawm.wordpress.com/2014/03/05/how-to-take-the-ownership-of-apprepository-folder/

    then tried the batch file again, the StateRepository-Deployment* files were renamed but the StateRepository-Machine* files returned an error saying "The process cannot access the file..." (I don't remember the exact wording).

    again I logged in to non-safe mode and found out that the files are being used by a process.

    To stop that process, Run 'services.msc', scroll down to the service "State Repository Service", right-click and Stop.

    You'll get a warning message that 2 other services would have to stop. approve.

    Then I just went to c:\ProgramData\Microsoft\Windows\AppRepository , found the StateRepository-Machine* files and renamed them as suggested.

    I restarted and everything's back to normal! and my start button works! unbelievable...

    Thanks!

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  2. Anonymous
    2019-07-28T14:22:56+00:00

    I have the same issue after the update today

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  3. Anonymous
    2019-01-16T15:06:54+00:00

    Just had this problem. ctrl alt del gets the green screen. Log out and back in. Problem solved.

    alternatively, ctrl alt del and open up Task Manager to see if there is something that needs to be disabled in Start Up tab.

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