Windows 10 black screen with cursor after login

Anonymous
2018-04-13T19:24:03+00:00

Hi, I have been trying to login to my computer for two days but every time I enter my password a black screen with only a cursor appears. I am unable to access anything on my computer besides task manager. I tried to run explorer.exe which did not do anything, I also tried many different fixes which all did not work. Hope you can help.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2018-04-20T04:43:33+00:00

I hope, you might have resolved the issue.

In case, if anyone out there has the same issue, you can try the following option to resolve the issue.

Whenever you end up with 'Windows 10 blank screen with cursor after login' follow below solution.

Step 1: on the blank screen with cursor, Click 'Ctrl+Alt+Del' it will bring you the option for "Task Manager" along with other options

(You can also use the key combination CTRL+SHIFT+ESC to open the Task Manager directly.)

Step 2: Click on Task manager 'File '-->New Task (run)

Step 3: Type at Run 'services.msc' (without quotes), it will open windows services.

Step 4: Under the services, look for the service name 'AppReadiness' and double click on the 'AppReadiness" service.

Step 5: It will open 'AppReadiness' properties. Click on startup type and select 'Disabled", Click Apply and click ok.

Restart the PC:

Step 6: Click on Task Manager 'File' --> New Task (run)

Step 7: type at Run 'CMD' (without quotes) -->It will open command prompt

Step 8: At the command prompt type 'shutdown /s /f', this will shutdown the system.

Restart the system and you should be able to login without any issues. 

The above fix resolves what it says in the subject and could be a workaround solution only.

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DaveM121 931.2K Reputation points Independent Advisor
2018-04-13T19:25:01+00:00

Hi Sean,

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

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  1. Anonymous
    2018-10-05T21:33:34+00:00

    Ahoj, pokouším se přihlásit do počítače dva dny, ale vždy, když zadáte heslo, objeví se černá obrazovka s kurzorem. Ke správě úloh nemohu přistupovat ani na mém počítači. Snažil jsem se spustit explorer.exe, který nic neudělal, také jsem zkusil mnoho různých oprav, které nefungovaly. Doufám, že vám pomůže.

    Vyzkoušel jsem skoro všechny zde uvedené rady. několikrát provedl čistou instalaci Win10. Pomohlo, až když jsem zrušil HDMI připojení k televizi Samsung. Před tím toto připojení fungovalo bez problémů, evidentně tento problém nastal po nějakém update.

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  2. Anonymous
    2018-09-26T10:53:59+00:00

    I've tried this but nothing works. I've smashed every combination but nothing shows up. At best my laptop flashes black when trying ctrl, alt, delete and it sends me back to the "Preparing an automated repair screen". 

    Drako,

    If you are seeing the mouse cursor and you have all your screens turned on, check to see if your HDD light is flashing?

    If it is, then you PC is finishing off updates and you have to let it finish.

    If you crash it out, (Ctrl+Alt+Del), then you risk either starting the update process again or damaging the OS and forcing an automated repair to try and recover the system.

    If the drive light is flashing, then you must let the update finish.

    Hope that is of help.

    Barry.

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