Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous
2018-05-02T23:43:24+00:00

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. 

 If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

  1. Try a Windows key sequence to wake the screen.  If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.  If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
  2. If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.  

Update (5/8/18):  A solution was included in the May 8th, 2018 cumulative update (KB4103721).  Windows Update will automatically download and install the solution.  To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.  If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue.  Please describe your issue in another thread or by using the Feedback Hub.

Windows for home | Windows 10 | Cortana and search

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

257 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-05-09T00:19:04+00:00

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-05-09T03:03:00+00:00

    Thank you to all who replied but the Update did not work. When I go to Settings-Apps-Default Apps and choose the link to "Set defaults by app" at the bottom, the page just closes (disappears). It acts like it is trying to load the page but just ends up closing. Thank you again.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-05-09T03:47:30+00:00

    The May 8th, 2018 cumulative update didn't fix this for me.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2018-05-09T06:11:29+00:00

    May 8th, 2018 cumulative update (KB4103721) seems that it does it for me as i end a long session of various tasks on my PC.Cheers

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-05-09T13:59:50+00:00

    I'm experiencing the exact same thing, but with 1709 build... Everthing freezes and the Win+Ctrl+Alt+B also solves for a moment, but then it freezes again...

    Since it is not version 1803, I cannot install the "May 8th, 2018 cumulative update (KB4103721)" that allegedly solves this.

    Should I update to 1803, and then install the KB4103721?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments