Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous
2018-05-02T23:43:24+00:00

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. 

 If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

  1. Try a Windows key sequence to wake the screen.  If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.  If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
  2. If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.  

Update (5/8/18):  A solution was included in the May 8th, 2018 cumulative update (KB4103721).  Windows Update will automatically download and install the solution.  To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.  If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue.  Please describe your issue in another thread or by using the Feedback Hub.

Windows for home | Windows 10 | Cortana and search

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

257 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-05-07T10:53:21+00:00

    "...  quiero saber si pronto saldrá una versión que corrija esa falla?"

    Si,

    May 8, 2018

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-05-07T12:47:20+00:00

    I have some freeze on fornite too for me when chrome is launched

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-07T13:53:28+00:00

    Microsoft needs to stop trying to make Dream Apps and get back to reality

    .. I would add RELIABILITY ! A product this "old" should be rock solid. It isn't. Most of the updates are "early adopter" junk I don't want. The cost, decreased reliability in a basic computer, long cumbersome updates.

    Here's a business model MS should look at: I would PAY to have a system they didn't monkey with!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2018-05-07T14:38:49+00:00

    I upgraded to 1803 and have only found one issue (so far) that needs addressing. When I go to Settings-Apps-Default Apps and choose the link to "Set defaults by app" at the bottom, the page just closes (disappears). It acts like it is trying to load the page but just ends up closing. I have tried running SFC and DISM and even repairing/resetting Edge all to no avail.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2018-05-07T14:53:30+00:00

    I upgraded to 1803 and have only found one issue (so far) that needs addressing. When I go to Settings-Apps-Default Apps and choose the link to "Set defaults by app" at the bottom, the page just closes (disappears). It acts like it is trying to load the page but just ends up closing. I have tried running SFC and DISM and even repairing/resetting Edge all to no avail.

    Not seeing this issue. Running 1803 - 17134.5

    Video drivers up to date?

    CDK

    Was this answer helpful?

    0 comments