Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

Hey, Colin. Ran across a handy Microsoft utility in the Windows 10 SDK that you might find useful. It's named 'usbview.exe', which provides a far more user-friendly, and complete, view of your USB controllers, ports, and devices than that provided in the bog standard Device Manager. I say it might be useful because unlike my Device Manager view of the USB environment, this utility informs me I have a 'General Failure' on a port on my USB 3.0 host controller. The port does not correspond to any piece of hardware I have plugged into my workstation or USB hub, but it's a possible lead for me. For a writeup on where to find this utility, google "techrepublic USB viewer windows SDK". The link you want is "How to track down USB devices in Windows 10..." Hope this helps, Terry

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

257 answers

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Anonymous

2018-06-17T20:49:01+00:00

Hey, Colin.

Ran across a handy Microsoft utility in the Windows 10 SDK that you might find useful. It's named 'usbview.exe', which provides a far more user-friendly, and complete, view of your USB controllers, ports, and devices than that provided in the bog standard Device Manager. I say it might be useful because unlike my Device Manager view of the USB environment, this utility informs me I have a 'General Failure' on a port on my USB 3.0 host controller. The port does not correspond to any piece of hardware I have plugged into my workstation or USB hub, but it's a possible lead for me.

For a writeup on where to find this utility, google "techrepublic USB viewer windows SDK". The link you want is "How to track down USB devices in Windows 10..."

Hope this helps,

Terry
Was this answer helpful?

0 comments No comments
Anonymous

2018-06-18T07:12:16+00:00

Thanks Terry,

I have only the vaguest notion about Event Viewer, tho sometimes support personnel on MS Forums did refer to it.

I only just noticed that the OP says

If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or****by using the Feedback Hub.

So, I started another thread - about something I found that helped me out (hopefully) - HERE
Was this answer helpful?

0 comments No comments