Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

A lot of people say they are having a problem with Chrome. I have no problems with Chrome but do with Edge. Streaming on Chrome no problem, streaming on Edge big problems. I guess sooner or later someone in the public will come up with a fix. Then Microsoft will tell all of us how to fix our computers.

It might be worth noting that updates subsequent to 1803 are causing problems too. The same problems, as far as I can see. At least very similar, and actually worsening the situation. Twice now I have uninstalled recent updates, KB4100403 and then KB4287903, which did seem to resolve the problems in both cases. If only temporarily in one of them. And then, when they reinstall themselves a short time later there is no problem. Go figure. I don't know whether this is a different issue, or whether it's a symptom of the something more widespread than app hangs alone. Windows failing to display text properly, in a variety of situations. Failing to display icons and thumbnails at times as well. I don't know for sure, but, when this sort of thing happens, it looks to me like it has loaded the wrong font for some of my desktop icons.

Thanks for giving this helpful information

p.s. No problem at all yesterday, that was. Some with a Java app (executable .jar), Chrome and preview thumbnails in the GIMP today. Otherwise, not too bad. So, while uninstalling recent updates did help, it's not a complete solution.

p.s. No problem at all yesterday, that was. Some with a Java app (executable .jar), Chrome and preview thumbnails in the GIMP today. Otherwise, not too bad. So, while uninstalling recent updates did help, it's not a complete solution. I'm just staggered that there is no proven solution to any of these problems that fill these pages. At this point, (June 2018) it has been ongoing for weeks, and, researching backwards into Windows 10, BSODs have plagued this product. We have focused in on the 1803 version and its subsequent shoddy updates, but this problem, which is nearly impossible to replicate and identify accurately, has been ongoing for at least a couple of years. The 1803 update seemed to have made it worse and more commonplace. We have all tried many varied self-help options - none of which appear to have worked and probably caused further instability. What is Microsoft doing about this? If anyone with any authority or in their employ can tell us, please do. In the meantime we continue to own bricked Windows 10 products and struggle.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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Anonymous

2018-06-08T20:50:14+00:00

A lot of people say they are having a problem with Chrome. I have no problems with Chrome but do with Edge. Streaming on Chrome no problem, streaming on Edge big problems. I guess sooner or later someone in the public will come up with a fix. Then Microsoft will tell all of us how to fix our computers.
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Anonymous

2018-06-09T05:28:36+00:00

It might be worth noting that updates subsequent to 1803 are causing problems too. The same problems, as far as I can see. At least very similar, and actually worsening the situation.

Twice now I have uninstalled recent updates, KB4100403 and then KB4287903, which did seem to resolve the problems in both cases. If only temporarily in one of them. And then, when they reinstall themselves a short time later there is no problem.

Go figure.

I don't know whether this is a different issue, or whether it's a symptom of the something more widespread than app hangs alone.

Windows failing to display text properly, in a variety of situations. Failing to display icons and thumbnails at times as well.

I don't know for sure, but, when this sort of thing happens, it looks to me like it has loaded the wrong font for some of my desktop icons.
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Anonymous

2018-06-09T12:13:45+00:00

Thanks for giving this helpful information
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Anonymous

2018-06-10T01:23:57+00:00

p.s.

No problem at all yesterday, that was. Some with a Java app (executable .jar), Chrome and preview thumbnails in the GIMP today. Otherwise, not too bad. So, while uninstalling recent updates did help, it's not a complete solution.
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Anonymous

2018-06-10T02:06:44+00:00

p.s.

No problem at all yesterday, that was. Some with a Java app (executable .jar), Chrome and preview thumbnails in the GIMP today. Otherwise, not too bad. So, while uninstalling recent updates did help, it's not a complete solution.

I'm just staggered that there is no proven solution to any of these problems that fill these pages. At this point, (June 2018) it has been ongoing for weeks, and, researching backwards into Windows 10, BSODs have plagued this product. We have focused in on the 1803 version and its subsequent shoddy updates, but this problem, which is nearly impossible to replicate and identify accurately, has been ongoing for at least a couple of years. The 1803 update seemed to have made it worse and more commonplace. We have all tried many varied self-help options - none of which appear to have worked and probably caused further instability.

What is Microsoft doing about this? If anyone with any authority or in their employ can tell us, please do. In the meantime we continue to own bricked Windows 10 products and struggle.
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3 people found this answer helpful.

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